• Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.

• Checks various system interfaces and exchanges to verify Customer information.

• Assist in answering all in-coming phone calls from customers.

• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

• Contacts customers to clarify eligibility information if necessary.

• Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.

• May educate customers on basic program services and eligibility requirements.

• Meet Quality Assurance (QA) and other key performance metrics.

• Maintains updated knowledge of project and corporate policies and procedures.

• Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.

• Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.

• Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.

• Meets all performance requirements associated with eligibility processes.

• Performs other duties as may be assigned by management.

_*_Training Class start dates vary

Minimum Required Education:

• High school diploma, GED, certification, or equivalent experience required.

Background & Experience Required:

• Experience with social services preferred; Indiana Eligibility experience strongly preferred.

• Strong critical thinking and problem-solving skills.

• Works on assignments that are moderately difficult, requiring judgement in resolving issues.

• Understands implications or work and makes recommendations for solutions.

• Accurate data entry skills and the ability to type at least 40 keystrokes/minute.

• Strong interpersonal skills.

• Ability to build positive relationships among customer and state eligibility consultants.

• Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills.

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

• Ability to successfully execute many complex tasks simultaneously

• Ability to work as a team member, as well as independently.

• Must be able to remain in a stationary position for an extended period of time.

• Work is constantly performed in an office environment.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.