Job Description

PATIENT CARE CONSULTANT ASSISTANT

OVERVIEW

We seek a Patient Care Consultant Assistant who measures up to our high standards. Our ideal candidate is a well-rounded person with outstanding communication skills and experience in consultative sales; an individual who is a self-starter with the passion to excel in everything they do. Someone who is comfortable working in an environment that is constantly changing, high-energy, with the ability to manage and prioritize multiple tasks. The Patient Care Consultant Assistant is a key link in our relationships with patients and must have the ability to connect with leads and patients on an intensely personal level to instill trust and confidence. This is a full-time position located in one of our Clinics around the country. Ultimately, the PCCA will partner closely with the PCC and, together, are responsible for the clinic achieving its monthly revenue target. Due to the nature of the position, the work must be completed in the clinic (not remotely).

RESPONSIBILITIES:

· Make outbound calls to new leads in an effort to schedule both in-clinic and virtual consultations.

· Assist with intake of patients and scheduling surgeries.

· Handle marketing leads which includes qualifying, giving starting pricing/estimates, follow up, and scheduling consultations.

· Manage/perform the virtual/email consultations as instructed by the clinic PCC.

· Assist doctors during consultations as needed.

· Assist Patient Care Consultant (PCC) and other staff with miscellaneous tasks related to sales (ex. applying for patient financing, completing pre-post procedure forms with the patients, performing virtual consultations).

· Perform consultations when PCC is out of the office.

MINIMUM JOB QUALIFICATIONS:

· Strong organizational and multi-tasking skills

· Possess excellent computer skills (Excel, Outlook & Access), communication abilities, and a professional demeanor.

· Excellent verbal and written communication skills and attention to detail.

· Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.


· Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.

PREFERABLE JOB QUALIFICATIONS:

· Creative thinker with the ability to identify and solve problems.

· Ability to function well both independently and as part of a team.

· Ability to multitask under pressure and be highly responsive to patients & team members.

Company Description

Our award winning, board-certified plastic and cosmetic surgeons and highly-trained staff members are among the elite in the specialty cosmetic surgery industry. We are passionate about making the patient experience truly remarkable. Our unified mission is to provide unparalleled safety, remarkable results and exceptional care to each and every patient.