Job Description

OUR COMPANY

Our award winning, board-certified plastic and cosmetic surgeons and highly-trained staff members are among the elite in the specialty cosmetic surgery industry. We are passionate about making the patient experience truly remarkable. Our unified mission is to provide unparalleled safety, remarkable results and exceptional care to each and every patient.

OVERVIEW

We seek a Patient Liaison who measures up to our high standards. Our ideal candidate is a well-rounded person with outstanding communication skills and experience in sales, acquiring patients and front office administration; an individual who is a self-starter with the passion to excel in everything they do. Someone who is comfortable working in an environment that is constantly changing, high-energy, with the ability to manage and prioritize multiple tasks. The Patient Liaison is a key link in our relationships with new leads and consultations and must have the ability to connect with leads on the phone on intensely personal level to instill trust and confidence. This is a full-time position located in one of our clinics. Ultimately, the Patient Liaison is responsible for converting new leads into consultations (both in-clinic and virtual) in an effort to support the clinic in achieving its monthly revenue target. Due to the nature of the position, the work must be completed in the clinic (not remotely).

RESPONSIBILITIES:

• Make outbound calls to new leads in an effort to schedule both in-clinic and virtual consultations.

• Answer warm calls from our concierge team in an effort to schedule consultations.

• Assist with intake of patients and scheduling surgeries as needed.

• Handle marketing leads which includes qualifying, giving starting pricing/estimates, follow up, and scheduling consultations.

• Assist the PCC and PCCA with consultations and administration as needed.

• Assist Patient Care Consultant (PCC) and other staff with miscellaneous tasks related to sales (ex. applying for patient financing, completing pre-post procedure forms with the patients, performing virtual consultations).

MINIMUM JOB QUALIFICATIONS:

• Strong organizational and multi-tasking skills.

• Possess impeccable phone skills that reflect the Elite ethos of providing an exceptional experience for every person who requests more information.

• Possess excellent computer skills (Excel, Outlook & Access), communication abilities, and a professional demeanor.

• Excellent verbal and written communication skills and attention to detail.

• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.

• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.

PREFERABLE JOB QUALIFICATIONS:

• Experience using SalesForce.

• Bilingual preferred (English/Spanish).

• Creative thinker with the ability to identify and solve problems.

• Ability to function well both independently and as part of a team.

• Ability to multitask under pressure and be highly responsive to patients & team members.

Company Description

Our award winning, board-certified plastic and cosmetic surgeons and highly-trained staff members are among the elite in the specialty cosmetic surgery industry. We are passionate about making the patient experience truly remarkable. Our unified mission is to provide unparalleled safety, remarkable results and exceptional care to each and every patient.