PRIMARY FUNCTION: Administer, direct and coordinates activities relating to the operation of the medical office including financial key operational performance measures, scheduling, front and clinical operations and staffing, facility maintenance and inventory management, charge posting and other administrative tasks.

TYPICAL WORKING CONDITIONS: Working in an office environment. May require sitting or standing for long periods; also stooping, bending and stretching for files and supplies. Occasionally lifting files, boxes weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate calculator, copier, scanner, e-mail and other office equipment as necessary. Must be able to communicate clearly. It is necessary to view and type on computer screens for long periods and to work in a high volume environment

ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.) • Ensure staffing levels to maintain efficiency of office operations. • Completes annual employee evaluations, manages new hires and staff development. • Promotes Elite Dermatology values and a constructive, productive and positive work environment. • Creates weekly employee schedules and delegates office responsibilities. • Schedules, coordinates, and conducts monthly staff meetings to educate the staff on all new initiatives and policies. • Actively participates in the evaluation and improvement of the patient care flow and work efficiency. • Manages all medical equipment and supply inventory appropriately. • Manage needs of IT support services and technology equipment for office operations. • Coordinates facility repairs and support services along with routine cleaning maintenance. • Maintains the clinical area in accordance OSHA and CLIA. • Manages overall patient experience and provides great customer service to patients and families and supervises that the staff also provides a high level customer service. • Demonstrates the knowledge and understanding of office budget and goals • Maintains clinician scheduling templates. • Manages all front office operations including patient greeting, appointment scheduling, check-in, check-out, collections, patient balances. • Schedules appointments according to office scheduling policies • Greets patients and visitors in a prompt, courteous and helpful manner • Manages insurance verification processes from eligibility to practice management entry • Manages charge and payment posting • Manages effective communication for all staff and clinicians via e-mail and routine meetings. • Manage Employee Appreciation to budget accordingly. • Identifies, analyzes and solves problems • Manages efficient patient flow • Manages and resolves staff conflicts diplomatically and professionally. • Strives to achieve the goals set by the office budget • Adheres to all Elite Dermatology policies and procedures, Elite Dermatology Code of Conduct as well as Elite Dermatology Employee Handbook. • Performs all other duties as assigned.

POLICIES AND PROCESSES • Acts as compliance liaison enforcing policies and procedures • Demonstrates the knowledge and understanding of office budget and goals • Understands performance evaluations and corrective action processing • Competent to counsel employees as needed • Completes all Elite Dermatology mandatory modules by designated deadlines • Ensures Pediatric Associates practices and protocols are in place throughout the office for check-in, check-out, phones, postings, deposits, etc. • Manages office supplies

Interpersonal And Communication Skills • Is tactful, diplomatic, cooperative and shares information with others • Communicates via e-mail in a timely and effective manner • Assists with calls from patients and other doctor’s offices. • Communicates well with practice managers and supports all providers and staff • Assists with customer service issues, i.e.: conflicts/disputes, incidents/accidents.

PROFESSIONALISM • Adheres to high ethical behavior • Leads by example • Upholds Elite Dermatology Core Values

PERFORMANCE REQUIREMENTS:

Education: Bachelor’s degree preferred, may consider commensurate experience in lieu of degree.

Experience: Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired