Job Description

We are seeking a (CSR) Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Company Description

Elite Development Enterprise specializes in live marketing campaigns that shine light on brands. We create solutions that spark an energy between customers and companies. Each message speaks to personal needs. Our strategy leverages research, unique channels, and talented minds. As such, we penetrate markets faster than any TV or radio spot. Our targeted efforts have helped telecommunication businesses enjoy greater profits and faster ROIs. Each Elite Development initiative is designed to add value for customers and brands alike. We operate based on values that include integrity, innovation, and excellence. This is the hallmark of our firm’s reputation and success.