Job Description

ELITE DEVELOPMENT ENTERPRISES is an outsourced marketing agency looking for a full-time CUSTOMER SERVICE REPRESENTATIVE (CSR) to join our LONG BEACH office on a permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

ESSENTIAL SKILLS:

• Clear written and verbal communication skills

• 1+ years of prior experience is preferred

• Strong relationship management skills

• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

• Business acumen in the marketing and client relations field is preferred

• Must understand and comply with applicable regulations and standard operational procedures

• Must ensure that all transactions are executed properly and meet compliance guidelines

CORE RESPONSIBILITIES:

• Provide high-quality service to each of our clients

• Maintain client confidentiality at all times

• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

• Communicates clearly with staff in a timely and professional manner

• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

• Verify and maintain data quality

IF YOUR BACKGROUND EXPERIENCE AND SKILL SET MEET THE REQUIREMENTS FOR OUR CUSTOMER SERVICE REPRESENTATIVE (CSR), APPLY TODAY!

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations

Company Description

Elite Development Enterprises is a Creative Marketing Firm in California that strategically helps people build their brands while simultaneously providing a platform for new marketing associates to launch and excel in their careers. We strongly feel that when you take care of the team, they will take care of your business, and at Elite Development Enterprises, our aim is to create a fun and healthy environment for all our marketing associates. When we hire a new member, we go the extra mile to make them feel comfortable, and these are some of the qualities that set us apart from others. We love what we do, and we want to excel in every aspect of our business be it giving the best to our clients or just achieving a good work culture, we want our co-workers, our team members, and our clients to enjoy working with us. Innovative Talent From Elite Development Enterprises Our energetic team knows how to drive any marketing campaign through their brilliant ideas and unique approach. No matter what the product is, our team will help the client effectively reach their audience. We ensure to add value to products that we work with, and we take great pride in our work and strive for consistent perfection. At Elite Development Enterprises, we embrace fresh ideas because authenticity is the only method of moving forward. If being a pioneer is what you crave, you’ve found the right place.