Job Description

While most of us worked remotely during COVID-19, we are thrilled to resume some normalcy and get back to business. At the beginning of quarantine, from makeshift offices and dining room tables, we made aggressive moves to build new relationships with essential businesses that were determined to improve their customer experiences and support communities across the country, even through these challenging times. We worked tirelessly to adapt our hiring and training methods over the last couple of months, and we are officially ready to offer career opportunities to resilient, goal-oriented individuals.

We are actively searching for an enthusiastic ENTRY LEVEL CUSTOMER SERVICE - COMMUNICATIONS & ENGAGEMENT​ to join our integrated Essential Service Provider Project connecting essential businesses to consumers across local communities through direct communication and outreach tactics. Our overarching mission is to make life a little easier and provide go-to technology and service support for individuals as we collectively navigate our "new normal."

ENTRY LEVEL CUSTOMER SERVICE ASSOCIATE'S KEY RESPONSIBILITIES:

• Directly engage all customers using strong relationship-building and active listening techniques to provide adequate product recommendations and guarantee customer satisfaction

• Use a combination of outreach strategies, customer feedback, and brainstorming sessions to gain productive insight and improve communication and marketing methods

• Work cross-functionally to craft and deliver direct, relationship-focused communication and outreach strategies

• Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques

• Utilizing personal experiences and industry research, create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges

WE ARE COMMITTED TO MAKING OUR TRAINING AND EXPERTISE WIDELY ACCESSIBLE TO ALL EMPLOYEES THROUGHOUT THEIR CAREERS, SO REGULAR COACHING AND MENTORSHIP ARE A DAILY COMPONENT OF THIS POSITION.

WHAT YOU BRING TO THE TABLE:

• Solid customer service experience, preferably in the hospitality industry due to the fast-paced nature of the role

• Ambition, cause-oriented self-starter that willingly goes the extra mile

• Excellent interpersonal and customer relations skills whether in-person, virtually, or in writing

• Demonstrated ability to work in an action-oriented, cross-functional environment

• Exceptionally bright, passionate mentality with a passion for communication, helping others, and building a rewarding career

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY:​ Marketing Communications, Communications, Communication Skills, Marketing Communications Assistant, Sales Communications, Marketing and Communications, Community Outreach, Community Engagement, Community Marketing, Community Management

Company Description

Elite Development Enterprises is a Creative Marketing Firm in California that strategically helps people build their brands while simultaneously providing a platform for new marketing associates to launch and excel in their careers. We strongly feel that when you take care of the team, they will take care of your business, and at Elite Development Enterprises, our aim is to create a fun and healthy environment for all our marketing associates. When we hire a new member, we go the extra mile to make them feel comfortable, and these are some of the qualities that set us apart from others. We love what we do, and we want to excel in every aspect of our business be it giving the best to our clients or just achieving a good work culture, we want our co-workers, our team members, and our clients to enjoy working with us. Innovative Talent From Elite Development Enterprises Our energetic team knows how to drive any marketing campaign through their brilliant ideas and unique approach. No matter what the product is, our team will help the client effectively reach their audience. We ensure to add value to products that we work with, and we take great pride in our work and strive for consistent perfection. At Elite Development Enterprises, we embrace fresh ideas because authenticity is the only method of moving forward. If being a pioneer is what you crave, you’ve found the right place.