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Member Service Representative ( Closing Shift 7pm-11pm)

Elite Fitness Club

Member Service Representative ( Closing Shift 7pm-11pm)

Seymour, CT
Part Time
Paid
  • Responsibilities

    Reports to:•ManagerRequirements: •Fluent in English•Proficient reading and writing skills•Computer SkillsSpecial Skills: •Strong customer service skillsResponsibilities: •Membership Sales•Membership retention•Greet all members & guests with a smile and wish them well as they exit the club•Check in all members and guests in accordance with company procedures•Facilitate any messages on club software at member check-in•Answer phones in courteous, helpful, professional manner•Communicate special events to members and guests•Maintain an atmosphere, which makes members feel welcome•Facilitate all member requests or forward to a manager•Maintain professional disposition at all times•Sell retail products•Schedule member services: tanning, etc•Facilitate payment of member services in accordance with company procedures•Know club facility, services, and schedules•Maintain a clean and organized work area•Assist in all projects as delegated by club management•Follow all policies and procedures in the Employee Handbook•Opening and closing dutiesMeetings: •Monthly or Weekly Department Meetings Employee Training Meetings