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Customer Service Representative

Elite Marketing Concepts

Customer Service Representative

Merced, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ELITE MARKETING CONCEPT'S company mission is to provide our clients and customers with the best ROI in sales and marketing in conjunction with providing a substantial management training curriculum that personally challenges and develops each and every person within the company to grow and become the best version of themselves.

    EMC is seeking an Enhanced Customer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the telecom industry of over 30 years. Join our team of hard-working, talented professionals! Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.

     

    JOB SUMMARY:

    • Perform sales functions for existing combined customers as well as prospects. The agent may need to review the benefits of customers' existing coverage and to answer any service questions customers may have.
    • Perform sales functions, and product needs analysis for the marketing campaigns.
    • Provide an annual review of existing products as well as needs analysis for existing customers in areas with no field agent presence.
    • Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.
    • Provide information and or problem-solving techniques for customers' existing products.

     

    SKILLS/EXPERIENCE:

    • Excellent communication and interpersonal skills
    • Ability to multi-task, talking with customers
    • Effective listening skills
    • Problem-solving
    • Business sense
    • Professional demeanor
    • Outgoing and engaging conversation skills
    • High School or equivalent required
    • Multiple Language skill a plus

     

    If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

    Company Description

    Elite Marketing Concepts focuses on new customer acquisition in some of the most competitive industries, like telecommunications. We’re looking for motivated individuals to join our team and help us bring telecommunications solutions to even more customers. No matter what your experience is, we’ll provide extensive training in telecommunications offerings