Job Description

Our Essential Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Essential Customer Service Representative will receive two weeks of intensive hands-on training to become a resident expert in…

• The products and services available
• San Diego market demographics
• Consultative sales techniques
• Account activation, delivery methods, and installation details
• Proper compliance procedures and handling of confidential customer information
• And more!

The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.

As our Essential Customer Service Representative, you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Essential Customer Service Representatives must be hospitable, professional, understanding, and active listeners. YOU WILL ALSO…

• Follow all CDC and local mandates while working with customers. Your safety and the customer’s are our top priority, and we will not compromise that
• Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
• Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.
• Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets
• Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client

YOU WILL BE SUCCESSFUL IF YOU…

• Have at least 1-2 years of experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills
• Take pride in your achievements. You always give 100% and embrace challenges with open arms. Don’t worry, our team will be there if you need help
• Have a sense of humor. Let’s face it. In this day and age, we should all try to laugh a little more and enjoy the moment.
• Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events
• Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, Sports, Sports Marketing, Sports Management, Sports Promotions, Sports Entertainment, Sports Advertising, Sports Training, Sportsman, Sports Minded, Sports Sales, Team Sports, Sports Oriented, Coaching and Developing, Coaching, Developing and Building Teams, Team Player, Teamsports, student athlete, or team leader

Company Description

Elite Marketing Concepts focuses on new customer acquisition in some of the most competitive industries, like telecommunications. We’re looking for motivated individuals to join our team and help us bring telecommunications solutions to even more customers. No matter what your experience is, we’ll provide extensive training in telecommunications offerings