Job Description

ELITE MEDIA COMMUNICATIONS is currently looking for an entry-level individual with a customer service background for their full-time CUSTOMER SERVICE REPRESENTATIVE position. For this position, our company has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to provide the “personal touch" that the company is known for. This company specializes in areas of customer renewal, customer retention, and customer acquisition. Our firm is the leader in the marketing industry and specializes in tailoring customer service to the character of the client and company culture. It is our priority to provide the best customer service with high professionalism and to maintain and build quality relationships. This job is full-time and involves in-person interaction with customers.

Our firm’s niche has been our ability to act as the liaison between major clients and our customers. Through our unique, relationship-oriented approach, we have been able to provide clients tremendous results and an increased market share. We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets, and develop new marketing and customer service experiences. We provide full training and career advancement in this globally expanding industry. RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE.

• Approach consumers to assess how needs can be met by company services offered.
• Provide exceptional customer service and consultation advice.
• Educate customers on products and services offered and make suggestions based on customer needs.
• Additional tasks as required.

Due to recent expansion, we are willing to train a highly motivated individual for management, customer service and lead generation opportunities, but they must be willing to train in an entry level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry level position in a brand new industry. BENEFITS OF THE CUSTOMER SERVICE REPRESENTATIVE POSITION:

• Comprehensive Full Training by a National Manager
• National and International Travel for Company Events
• Opportunity For Community and Charity Involvement
• Flexible Scheduling
• Numerous Advancement Opportunities

QUALIFICATIONS OF THE CUSTOMER SERVICE REPRESENTATIVE:

• Experience in customer service and associated fields
• Ability to adapt to a variety of people
• Winning attitude and dedication to ensuring customer satisfaction
• Positive attitude and ability to work well within a team environment
• Background in Retail or Restaurant
• Leadership skills