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Account Manager

Elite Transit Solutions

Account Manager

Pittsburgh, PA
Full Time
Paid
  • Responsibilities

    Who are we?

    Elite Transit Solutions, LLC. has developed an automation focused software to virtually eliminate second guessing and human error for our customers as we provide cost efficient transportation solutions. Our processes are not only innovative and industry changing, but they allow our team members to use their talents to focus on providing strategy driven solutions to our customer and carrier network, while fulfilling themselves with career growth.

    Job brief:

    Account Managers (AM) operate as the lead point of contact for all matters specific to customers. As the “manager” of assigned accounts they are directly responsible for building and maintaining customer relationships that retain and grow revenue and profitability. An AM answers client’s inquiry and identifies new business opportunities. An AM works collaboratively with internal teams including operations, carrier development, accounting and sales to improve the entire customer experience. The ideal candidate will have expert organizational awareness, proven customer service skills and sales acumen. A successful AM is a reliable professional capable of achieving a balance between customer satisfaction, sales growth and profitability.

    Roles and Responsibilities:

    Develop and execute plans to achieve sales quotas and margin targets for each assigned account

    Serve as the lead point of contact for all customer matters

    Negotiate contracts and close agreements to maximize profits

    Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

    Ensure the timely and successful delivery of solutions according to customer needs and objectives

    Maintain accurate sales records, sales reports and customer information in the sales database

    Prepare reports on account status

    Develop and remain current on industry and market trends with the objective of industry expertise

    Demonstrate professionalism in the workplace

    Contribute to the management of day to day operations by striving to ensure customers have the following experience with our service:

    The Right Product · In the Right Condition · At the Right Place · For the Right Price

    Skills and Requirements:

    2 to 4 years logistics market experience; particularly as broker and coordinator

    Driven to achieve outstanding results

    Ability to develop “trusted advisor” relationships with customers

    Excellent communication skill; particularly via telephone and email

    Ability to work in a fast-paced office environment

    Strong multi-tasking skills, ability to field high call volume while on a computer

    Excellent time management and administrative skills

    Strong negotiation skills

    Proficient in Microsoft Office

    Strong follow up skills

    Demonstrable business acumen and a deep understanding of a business sales process

    4-year degree from accredited university

    Roles are managed through specific KPI’s based upon business requirements as deemed appropriate.