Who are we?
Elite Transit Solutions, LLC. has developed an automation focused software to virtually eliminate second guessing and human error for our customers as we provide cost efficient transportation solutions. Our processes are not only innovative and industry changing, but they allow our team members to use their talents to focus on providing strategy driven solutions to our customer and carrier network, while fulfilling themselves with career growth.
Job brief:
The Operations Manager (OPM) at ELITE Transit Solutions is responsible for the direct supervision of a high performing team of Logistic Account Specialist and Coordinator Supervisors (LASS and LACS) and indirectly responsible for the entire team of LAS and LAC. The OPS will make decisions for continued growth and development of this team. The OPM will be responsible for the operational control of all aspects of customers’ business and the company’s day to day operations. The OPM will monitor day to day functions and manage accountabilities aligned with these functions. The OPM will ensure ELITE performance in all areas of operations is at the highest level. In addition, they will consider new strategies to improve and enhance the operational workflow.
Responsibilities:
Lead a team of LAC and LAS supervisors in their assigned regions to deliver exceptional results and accountabilities in their roles.
Manage support team to established KPI’s and ensure a high level of execution.
Effectively manage and track inbound/outbound phone data and usage.
Regular review of the efficiency of internal business procedures according to organizational objectives.
Regular review of customer service results and develop action plans to improve/maintain.
Support Freight Market Manager (FMM) and Regional Account Manager (RAM) with developing and implanting ELITE execution in servicing our customers.
Manage relationships/agreements with internal/external partners/vendors.
Evaluate Performance of established KPI’s of Supervisors and their teams.
Develop Business Plans to ensure mature business growth, KPI improvement and present with leadership team.
Improve the internal business processes and be an advocate of the company and its current and future initiatives.
Research and implement new directives for business growth and prosperity.
Requirements:
Minimum 5 years of operational experience.
Call center management experience is highly encouraged.
Excellent organizational and leadership abilities.
Outstanding communication and people skills.
Knowledge of industry’s legal rules and guidelines.
In depth knowledge of diverse business functions and principles. (e.g. supply chain, finance, customer service etc.)
Working knowledge of data analysis and performance/operation metrics.
Familiarity with MS Office and various business software (e.g. ERP, CRM).
Brokerage or freight management experience.
BS/BA in Supply Chain or another Business-related field; MS/MA will be a plus.