Wireless Retail Store Manager
Looking for an opportunity where you can put your energy and enthusiasm to work to create unlimited earning potential?
How about a chance to learn, grow and advance with one of the best and growing companies in Northern California.
We're Sprint by Elite Wireless Group, Inc, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
The Store Manager is expected to represent the company in the fullest, most professional way. Our managers teach and create leaders and always make decisions with company’s interests first. You will create a productive work environment and will be responsible for the development and performance of all sales activities within your location. Store Managers recruit, train, direct and develop a sales team and provide leadership towards the achievement of maximum profitability and growth in line with company goals, values and vision. SALES
Perform as a role model employee for all Location employees
Assist other employees with closing sales
Exhibit exemplary greeting activity and production
Maintain focus metrics at or above company minimum expectations
SALES MANAGEMENT
Coach, train and lead to ensure that the company strategy is utilized during every customer interaction
Arrive to the location with a daily game plan for achieving daily sales targets
Drives sales performance; meeting individual and store sales goals through coaching, training, continually developing a sales team, monitoring and reviewing sales team progress
Assists sales associates with closing sales while providing them with the tools necessary to become self-reliant
Conducts one on one reviews with all location employees to build more effective communications, to identify training and development needs and to provide insight for the improvement of sales activities and performance
Ensure staff is selling utilizing the proper steps to a quality and complete sale
Remain aware and current on all performance markers both with the location and the market
Document performance warnings for sales associates who fall below monthly requirements in a timely manner
OPERATIONS
Maintain all visual, housekeeping and appearance standards and enforce the same with the staff
Adhere to all company policies, procedures and general ethics and insures that they are communicated and implemented within the team
Insure accurate and timely completion of Opening and Closing checklists
Control inventory- ensure that inventory is consistent and accurate
Ensure inventory processes are within designated timelines (RMAs, transfers, buybacks, etc.)
Enforce and maintain security procedures: safeguarding, security alarm codes, key control, safe code control, cash depositing, maintaining locks and cabinets and training/enforcing adherence by all team members
Create, upload and enforce weekly schedule designed for most productive and efficient use of staff resources
Ensure staff properly records time & attendance
Maintain adequate inventory and supply levels
Daily Review and correction of paperwork; submitted on time to corporate as required
Maintain regular communication with District Manager and Corporate Office on all aspects of store operations
Ensure location is audit compliant at all times and planogram is current and approved
On time and prepared for all required conference calls
PEOPLE MANAGEMENT
Ensure team regularly checks company email and is up to date with all policies & procedures, compensation plan updates, corporate initiatives, etc,.
Ensure that sales team meet or exceed performance expectations for greeting & closing sales
Use Role Play on an ongoing basis to insure the team’s continued progress in selling / closing skills
Delegate authority and responsibility with accountability and follow-up; Delegate tasks, but not responsibilities
Plan and conduct regular location meetings
Conduct regular coaching and counseling with sales team to build motivation and selling skills
Discipline staff within guidelines set by the company & maintain careful documentation
Interact and cooperate with all company employees
Provide timely, accurate and informative feedback to senior management regarding performance
Plan and conduct weekly meetings as per direction of the company
Hold everyone accountable; including self
TRAINING & DEVELOPMENT
Complete all required trainings within the required timeline established by the corporate office
Insure that staff complete all required trainings within company established timelines
Identify leaders within location and communicate this to District Manager
Learn advanced recruiting and interviewing skills
Provide proper introduction to newly hired employees at the location level
SELF MANAGEMENT
Set examples for staff in areas of personal character, commitment, organization, selling skills, and work habits
Consistently and accurately record time & attendance in POS system including lunch breaks according to Company Policy
Adhere to schedule & provide company with adequate notice for all requested time off as per Employee Handbook
Contribute to a respectful and professional work environment; free from discrimination, harassment or violence
Anticipate problems and plan accordingly
Take personal responsibility for all problems and take proactive action
Remain abreast of all changes within the wireless industry
Maintain an energetic and positive “Do it Now” attitude
Read and respond to all necessary emails in a timely fashion
Adhere to any and all deadlines within the designated time frame
REQUIREMENTS
At least 18 years old
Minimum 5 days/ 45 hr work week
Able to stand for long periods of time
Able to bend & lift objects weighing 25lbs
Up to date & Knowledgeable on wireless industry
Computer Proficiency w/ MS Word, Excel, Outlook, PowerPoint and POS.
Must possess strong understanding of customer and market dynamics and trends
Must possess proven ability to successfully drive and lead a sales team
Must check email frequently and respond to all correspondence as well as communicate to staff accordingly
Must be reachable by phone everyday during business hours
Must have sales experience
Compensation
Base salary is set based on experience and track record. Additional compensation comes from store goal attainment, personal sales commission, contests and spiffs.
All applicants will be reviewed and we will contact top-qualifying candidates directly. Elite Wireless Group is an Equal Opportunity Employer.