SUMMARY OF OVERALL PURPOSE

SR. MARKETING OPERATIONS SPECIALIST IS RESPONSIBLE FOR DEFINING A PROJECT INTAKE PROCESS TO MANAGE THE INTERNAL SCHEDULING OF CREATIVE DESIGN WORKING WITH DEMAND MANAGERS AND BUSINESS PARTNERS.  THIS ROLE WILL MANAGE EFFECTIVE SCHEDULING OF WORK AND CLARITY OF INTAKE TO ENSURE ACHIEVABLE WORKLOADS, OPEN LINES OF COMMUNICATION AND ANY NEEDED SHIFTS OF PRIORITIES. THE OPERATIONS SPECIALIST INTERFACES WITH VARIOUS DEPARTMENTS TO MOVE PROJECTS ALONG ON BEHALF OF THE TEAM AND PROJECT REQUESTORS, SEEKS ANSWERS TO QUESTIONS ON BEHALF OF BOTH PARTIES, CAN ANTICIPATE AND TROUBLESHOOT PROJECT SCHEDULING RISKS AND COLLABORATES TO LEAD ALL TOWARD EFFECTIVE SOLUTIONS. WILL PROVIDE QUALITY ASSURANCE TO ENSURE PROJECT REQUESTS ARE COMPLETED TIMELY AND TIMELINES ARE CURRENT.  WILL PROVIDE REPORTING UPDATES, STATUS, AND COMPLETION OF JOBS IN PROCESS TO EACH MARKETING TEAM. THE ROLE ALSO INCLUDES MANAGING PRINT EXECUTION, FILE MANAGEMENT/TAGGING, ADVERTISING PLACEMENTS, VENDOR PROCUREMENT/MANAGEMENT, BUDGETING, VENDOR PAYMENTS, AND ASSISTING WITH UPDATES TO BUSINESS UNIT MARKETING BUSINESS CONTINUITY PLANS.

KEY ACCOUNTABILITIES

+--------------------------------------+--------------------------------------+ | Percentage of Time |   | +--------------------------------------+--------------------------------------+ | 45 | Gathers and assembles background | | | information needed to begin project | | | kickoff.  Work with BU designers to | | | ensure all projects are prioritized | | | and proceed according to plan and | | | deadlines, drawing attention to | | | potential scheduling problems before | | | they occur. Identifies opportunities | | | for workflow process improvement, | | | and support with implementing | | | changes. Assists business unit | | | marketing leaders with resource and | | | budget planning across marketing | | | teams.  Identifies, manages and | | | oversees project management tool | | | (process) along with day-to-day | | | marketing schedules and activities | | | to ensure continued progress of | | | creative workflow. Revises schedules | | | and provides updates on project | | | status, and any barriers to project | | | completion. Expedites any “crisis | | | jobs.” Successfully negotiates | | | majority of requests flowing through | | | the marketing departments to be | | | delivered on a reasonable, scheduled | | | basis. | +--------------------------------------+--------------------------------------+ | 20 | Maintains digital files on all | | | requestor activity; maintains | | | reference of any correspondence, | | | approvals, copy, forms or documents | | | for daily processing and tracking of | | | creative asset work. Manages and | | | assigns form numbers by business | | | unit, ensures files are tagged and | | | documented according to process and | | | maintained for compliance purposes. | | | Manages print production executing | | | print requisitions, manages process | | | for print on demand, including | | | gathering quotes, ensure quality and | | | fulfillment to support events and | | | internal/external customer needs.  | | | Ensures shipping and delivery of all | | | printed or vended components, review | | | inventory and manages reorders. | +--------------------------------------+--------------------------------------+ | 25 | Works with business unit marketing | | | leads in managing RFPs, bringing | | | vendors to the table, selecting | | | vendors for new fulfillment, based | | | on budget, timing, capabilities, | | | etc. Assists in procuring estimates | | | for work, creating specifications | | | for vendors, and communicating clear | | | handoff to print & fulfillment. | | | Obtains quotes from marketing | | | vendors, advertising publications, | | | art and photo suppliers, manage | | | vendor process and onboard, manage | | | freelancers and other vendors as | | | required. Researches specialty items | | | for storefront and experiential | | | events. Issues purchase orders to | | | vendors as needed. Acts as the key | | | liaison managing/interfacing with | | | (Enterprise Vendor Management) EVM, | | | legal, security, IT, and procurement | | | teams to onboard and pay vendors, | | | including facilitating statements of | | | work and negotiating business terms | | | and budget along with other | | | management team partners. Manages | | | accounts payable tasks, helps | | | reconcile invoices and expenses and | | | drafting annual budgets. Assists | | | updating business unit marketing | | | Business Continuity plans to account | | | for any pertinent updates to | | | marketing functions, vendors, | | | software, etc. | +--------------------------------------+--------------------------------------+ | 10% | Other responsibilities as needed by | | | marketing teams | +--------------------------------------+--------------------------------------+

EDUCATION AND EXPERIENCE

+--------------------------------------+--------------------------------------+ | MINIMUM REQUIREMENTS | PREFERRED | +--------------------------------------+--------------------------------------+ | - 9Associates Degree or 5+ years |   | | of relevant experience. | | | - Efficient, organized, | - Agile and waterfall project | | collaborative, and proactive – | management experience | | able to juggle many priorities | - Experience working with print | | and rightly prioritizes their | and promotional vendors, as well | | and other’s work accordingly. | as freelance and agency talent | | - Demonstrated traffic and account | - Working knowledge of design team | | coordination experience, | software (ie: Adobe | | process-oriented, with a | Creative Suite) | | penchant for design | - Specific experience on PM | | operations excellence. | software (I.e. Asana, | | - Strong financial acumen and | Workamajig, Azure) | | budgeting skills | - Certified scrum master, PMP, | | - Ability to negotiate | and/or PMI-ACP certifications | | - Strong organization skills. | - Bachelors, MBA, or specialized | | Experience managing multiple | Masters coursework in Operations | | projects simultaneously, be | or Organizational Design | | accountable for creating and | - Experience with design ops | | managing specs for production, | management and design automation | | securing job bids, managing | tools (DAM, CRM, DxPs, etc.) | | timelines and meeting budgets | - Lean manufacturing-type process | | and deadlines. | certification (ie: certified | | - Ability to communicate | lean six sigma green belt | | effectively with marketing team, | or better) | | design leaders and project | | | requestors | | | - Design and production acumen: | | | working knowledge of the | | | creative industry, knows the | | | flow of design projects and | | | tasks, and resources needed to | | | complete the request | | | - Experience using project | | | management methods and tools | | | - Experience supervising marketing | | | projects, campaigns, and events | | | to successful completion | | | utilizing a team of varied | | | design resources | | | - Strong interpersonal skills as | | | well as cross-functional team | | | leadership | | | - Strong oral and written | | | communication skills for | | | providing status updates, issues | | | and questions to higher | | | management | | +--------------------------------------+--------------------------------------+

Required Skills Required Experience

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