Ella+Mila was born in 2014 from the simple idea of creating an eco-friendly yet high-end product. Initially inspired by the twin daughters (darlingly named Ella and Mila) of one of the founders, the luxury brand took sail. We are super excited to grow our company and are currently looking for multiple positions.

Qualifications• We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls, emails and chat

Identify the reason for the customer’s call or email, collect relevant information and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Big plus if you know Shopify and Shipstation

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively