We are hiring an Entry Level Customer Service Assistant t to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Your enthusiasm and positive attitude will help you gain the trust of colleagues and clients parties alike.
Responsibilities:
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Managing a team of junior customer service representatives.
Qualifications
- High School Diploma or GED.
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
Job Type: Full-time
Pay: $18.00 - $28.00 per hour
Benefits:
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule: