As a Clinic Manager at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.
The Clinic Manager will be highly compensated in supporting the overall performance and operation of a clinic composed of approximately 8-10 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a reasonable client caseload.
Ellie Mental Health was founded in 2015 by Erin Pash, LMFT, and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.
Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.
Reporting & Supervision
Clinic Manager reports to Executive Director
Responsibilities include:
Hiring, Training, and Staff Management
Lead the hiring process for all therapists at their clinic.
Assist in training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.
Assess ongoing development and training needs and conduct ongoing training as needed.
Hold staff compassionately accountable for meeting performance expectations.
Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed.
Supervision and Consultation
Oversee peer consultation groups to ensure clinical excellence and align with best practices
Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.
Provide 1:1 consultation with staff to review clinical quality, productivity, and clinical documentation
Client Care
Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
Utilize creativity in interventions to help clients achieve and exceed goals
Prepare and submit individual documentation for each session per company guidelines and protocol
Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed
Clinic Oversight
Lead in monitoring and managing clinic office schedules and office supplies.
Provide timely response to concerns raised by clients, clinicians, or external stakeholders.
Serve as point of contact for building management related issues or concerns.
Clinic Outreach, Marketing, and Networking
Spearhead clinic’s community outreach and engagement efforts, consistent with guidance from our leadership team.
Collaborate with Executive Director to promote clinic’s online visibility.
Organizational Leadership
Collaborate with executive team to implement all required policies and procedures
Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner
Required Skills/Abilities
Master’s Degree or higher education in mental health discipline.
Independently licensed with a Tennessee-issued clinical practice license (e.g., LCSW, LPC-MHSP, LMFT, LP, LSPE).
Ability to provide license supervision in their respective discipline is preferred.
Strong leadership and problem-solving skill sets.
Strong working knowledge of state requirements regulating mental health practice.
Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.
Working understanding of human resource principles, practices, and procedures.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and changing environment.
Proficient with Microsoft 365 applications.
Adept at learning and navigating Electronic Health Record systems.