Innovative and Revolutionary. Do these empowering words describe you? Are you motivated to run your own mental health practice without the expense of having to invest in start-up costs? This is your opportunity to oversee a new, locally owned Ellie Mental Health clinic. If you are excited to roll up your sleeves and make your mark on the therapy world, this job is for you.

Ellie Mental Health (https://elliementalhealth.com) is coming to Portsmouth to complement and supplement the ever-present demand for the highest quality of outpatient mental health services. We are searching for our clinic director leadership position to assume the primary role in building our practice. Working alongside the owner, our Clinic Director will have an exciting opportunity to build her/his unique practice in a welcoming and thriving setting. Please see below for further details.

Applicants must hold an active mental health license in New Hampshire, have background in supervising licensed and pre-licensed clinicians, and have a background in operating and growing a clinic.

As Clinic Director at Ellie Mental Health, you will share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our six core values of authenticity, humor, compassion, creativity, acceptance, and determination. We expect an emphasis on building a practice based on ethical principles with a focus on strong outcomes.

The Clinic Director will be competitively compensated (salary, commissions, and bonuses!) for accepting responsibility for the overall performance and operation of a clinic composed of 12-18 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. Equally important, you will also maintain a reasonable client caseload.

Reporting & Supervision

Clinic Director reports to local Franchise Owners

All clinic therapists report to Clinic Director

Responsibilities include: Hiring, Training, and Staff Management

Oversee the hiring process for all therapists at their clinic.

Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.

Assess ongoing development and training needs and conduct ongoing training as needed.

Hold staff compassionately accountable for meeting performance expectations.

Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed.

Supervision and Consultation

Oversee peer consultation groups to ensure clinical excellence and align with best practices.

Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.

Participate in Clinic Director Peer Consult Group.

Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation.

Client Care

Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy.

Utilize creativity in interventions to help clients achieve and exceed goals.

Prepare and submit individual documentation for each session per company guidelines and protocol.

Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed.

Clinic Oversight

Collaborate with franchise owners and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency.

Monitor and manage clinic office schedules and office supplies.

Provide timely response to concerns raised by clients, clinicians, or external stakeholders.

Serve as point of contact for building management related issues or concerns.

Track insurance payments and denials. Work with the Ellie billing department to maximize eligible profits.

Clinic Outreach, Marketing, and Networking

Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise owner, consistent with guidance from Ellie Outreach Team.

Collaborate with Ellie Marketing Team to promote clinic’s online visibility. Including managing media presence to promote the clinic, therapist availability for clients, and talent acquisition.

Organizational Leadership

Collaborate with franchise owners and Ellie Corporate Team to implement all required policies and procedures.

Identify and track opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner.

Implement measurable tracking to promote high levels of client care, grow business operations, and therapist effectiveness/quality of services.

Perks

Dedicated office space with telehealth options

Paid vacation and holidays, including your birthday

Healthcare Benefits

Up to 40hrs paid time for required annual CEU training with access to Ellie’s CEU library

Potential funding towards licensure certification/recertification

Client-Therapist Matching

Opportunity to be creative and develop your passions into new programs and services

Innovative team building activities & swag

Awesome company culture, and more

Required Skills/Abilities

Master’s Degree or higher education in mental health discipline. Additional educational work related to an MBA is ideal.

Independently licensed with a New Hampshire-issued clinical practice license (e.g., LCSW, LMFT, or LCMHC).

Clinic operations and management experience.

i.e., tracking insurance payments, community outreach and marketing, knowledge base of credentialing and contracting with insurance payers, monitoring and, as needed, addressing clinician billable hours, revenue cycle management.

Strong leadership, problem-solving, and executive skill sets.

Strong working knowledge of state requirements regulating mental health practice.

Excellent verbal and written communication skills; excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.

Working understanding of human resource principles, practices, and procedures.

Excellent time management skills with a proven ability to meet deadlines.

Ability to function well in a high-paced and changing environment.

Proficient with Microsoft 365 applications.

Adept at learning, navigating, and training in Electronic Health Record systems.

About Ellie

Here at Ellie Mental Health, we are joining the mission to fill the gaps, and break down the barriers of mental health by focusing on greater access to professional therapists who can help. This is why Ellie Mental Health vows to be different. The Ellie Family provides innovative services with the goal of creating impactful connections between patients and therapists.

Ellie clinics are structured to remove many of the daily obstacles that get in the way of providing world-class mental health services. Ellie makes the clinician’s experience the best it can be; providing excellent compensation, benefits, training, and flexible schedules while also providing centralized administrative, technology, referral and inquiry support, scheduling, client/therapist matching, billing, and collections, and even CEU programs.

Ellie strives to lower the administrative aspects of providing care to the absolute minimum, so our practitioners have more time to focus on what they love - serving clients!

We want our people to be happy because happy therapists do better work and provide better client care! Other clinics may have some similar approaches, but Ellie has found the way to raise the bar and is bringing our innovative approach to Portsmouth and across the United States.

Ellie Mental Health was founded in 2015 by Erin Pash, LMFT, and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.