Ellie Mental Health’s Franchises have an opening for a new Client Access Specialist our Mendota Heights Clinic – come and join the herd!

If you’re not just good at customer service, but also a unicorn (either actually or just in your ability to stand out from all the rest in this field), read on and click that “Apply” button!

Who the heck is Ellie?

Ellie Mental Health is a bad @ss, rapidly growing mental health and wellness agency based out of the Twin Cities and serving multiple communities throughout Minnesota as well as franchises throughout the United States. We take a fresh, no bullsh!t approach to helping others through individual, family, and group therapy services, assessments, med management, ARMHS, CTSS, and other unique therapy modalities through our Rule 29 clinics. Ellie Staff pride themselves on being an innovative and creative team that works collaboratively with clients and community providers to deliver the most comprehensive and personalized treatment to all clients. We’re proud to be one of the businesses granted the title of “Top Workplace” by Star Tribune for two years in a row (2021 & 2022), an award that’s voted on by our own employees!

In short, we’re just people helping people! (And, technically, right now we’re also people hiring people…) Wonderful BIPOC & LGBTQ+ humans are encouraged to apply.

Here’s what we expect from this role:

The Client Access Specialists at Ellie Mental Health acts as the “gate keepers” to the organization. Our CATs (Client Access Teams) play an absolutely critical role in the satisfaction of our clients, which is what the success of our business depends on! It is the Client Access Specialist’s role to provide an exceptional first impression of Ellie Mental Health in all interactions by exhibiting fantastic customer service and ensuring that potential clients are scheduled for appropriate services based on the best fit for their individual needs. While the priority of this role is definitely client access and scheduling, we are a full-service contact center and will also answer other incoming calls as well as make outbound calls to clients. In addition, Client Access Specialists can expect to receive and reply to records requests, review paperwork for completion, send telehealth links, manage the Info@ellie mailbox, send and receive faxes, manage wait lists, and may be asked to attend to other administrative duties as assigned. Lastly, we require all of our Ellie fam to adhere to our core values of creativity, authenticity, compassion, humor, acceptance, and determination.

Hours are Monday – Friday in the following CST time slots:

7:00am – 3:30pm

8:30am – 5:00pm

10:30am – 7:00pm

This role will:

Answer up to 50 incoming calls per day as well as make outgoing calls

Follow up on online referral submissions

Manage the general info Inbox at Ellie

Respond to a ticketing workbench in a timely manner

Reply to faxes and requests, and review paperwork

Follow-up on scheduling and other questions and concerns

Collaborate throughout the organization on projects as assigned

What you should be able to bring to the table:

Exceptional communication and customer service skills; both written and verbal

Dependability – this is a client facing role that requires strong attendance

Ability to thrive in a fast-paced environment

Go-getter attitude

Be a fast learner who is willing to jump in quickly

Self-starter with the ability to problem solve

Strong organizational skills and attention to detail

Ardent collaborator who works towards common goals

Passionate about mental health and the client experience

Experience working in electronic health records is a plus (Valant)

Experience working in a call center is preferred

Experience working in mental health or healthcare is also awesome

What we have to offer you:

Competitive compensation

Comprehensive and affordable Medical, Dental, and Vision

401(k) matching

Long Term Disability, Short Term Disability, and Life Insurance

Paid time off (including Juneteenth and 1 day the week of your birthday)

Awesome team building activities (like parties, not like trust falls…) and sweet Ellie swag

The ability to do meaningful, challenging work on a fun and collaborative team

Ellie Family Services, PLLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran by following applicable federal, state and local laws. Ellie Family Services, PLLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ellie Family Services, PLLP expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Ellie Family Services, PLLP employees to perform their expected job duties is not tolerated. Violation of this policy may lead to progressive coaching up to and including the possibility of termination.

Flexible work from home options available.