Front End Supervisor Job Description Purpose : The Front End Supervisor manages the flow of customer progression through the checkout process and facilitates the customer experience with Front End staff. The Front End Supervisor reports to the Front End Manager. The Front End Supervisor has no direct reports. Work Environment: This position will perform functions in retail, warehouse, and office environments. Requirements : * At least 1 year experience in a retail grocery environment. * At least 1 year managerial experience. * Familiarity with natural foods and alternative diets. * Proficiency in Microsoft Office. * An ability to read, interpret, and understand financial statements. * Experience executing goals, effectively creating change, and increasing efficiency. * The ability to exercise considerable discretion and judgment consistent with the essential functions of the job. * A strong work history demonstrating the principles and practices of management and supervision. * Ability to lift 30 pounds safely. Responsibilities: * Customer Service * Assist in creating customer service standards for within the department and use those standards to set a culture of service, both in the department and through the store. * Role model excellent customer service for staff and provide excellent internal service to staff and peers. * Ensure that department employees provide excellent customer service and receive appropriate customer service training. * Personnel Management * Actively address performance and personnel issues in a timely manner. * Ensure adherence to Co-op policies. * Properly document personnel matters. * Safety * Ensure that department shelves, displays, aisles and storage areas are in clean, orderly condition, meeting health department standards. * Ensure compliance with safety practices and procedures, both throughout the store and within the department. * Develop a culture of safety among employees. * Ensure appropriate safety training for all department staff. * Training * Identify locations where increased training is necessary and act to improve development in that area. * Make training recommendations to HR. * Ensure that all staff is thoroughly trained for the position they are filling. * Financial * Maintain working knowledge of personnel reports, weekly sales numbers and financial goals. * Communicate relevant sales and labor goals to staff on a regular basis. * Communicate standards, expectations, policy changes and product knowledge to staff * Other * Support the Front End Manager as needed. Job Types: Full-time Job Type: Full-time Experience: * Managerial: 1 year (Required) Work includes: * Evenings * Weekends * Holidays Management: * Front End Manager