SUMMARY
The Crew Lead leads by example through daily routines and interacting with guests to make sure guests have a satisfactory experience. This person is in charge of leading the team in either concessions, box office, or usher during their shift, and is cross-trained to lead any department. The Crew Lead is identified as a strong member of the Emagine team that is guest-focused, team-focused, and goes above and beyond to provide a high level or service to Emagine’ s internal and external guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist in creating an environment orientated to trust, open communication, creative thinking and cohesive team effort; motivate and inspire team members.
Lead by setting a good example; model behavior consistent with words and company policies.
Assist in facilitating problem solving and collaboration; maintain healthy group dynamics.
Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, well informed, and are able to choose from a variety of options.
Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
Assist management in monitoring employee break and other minor restrictions per applicable State Law to ensure all legalities and rules are effectively abided by.
Respond to guest comments while leading other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
Adhere to company policy at all times to ensure efficiency and profitability standards are being maintained.
Inform management when appropriate staffing levels are or are not being met to provide optimum servicing levels for all Emagine guests.
Assist in team training functions to meet or exceed the company established criteria.
Adhere to safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
Other duties as assigned.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
No education or experience required. 6 months-1 year of customer service experience preferred.
Performance Measurements
1.Theater operation functions are efficiently, accurately, and effectively performed in accordance with established policies and standards. 2. Customer service levels for managing areas meet and exceed expectations. 3. Good working relationships with coordination exist with other team members and management.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.