Company
Emagine Entertainment’s affiliates own and operate luxury theatres in Michigan, Illinois, Minnesota, and Wisconsin. Emagine is a recognized innovator in the theatrical exhibition industry having been the first theatre chain in the world to convert to 100% digital projection. Emagine’s luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities.
SUMMARY
The Crew Supervisor assists the General Manager and Managers in the operations of the theater. Main duties include shift management, training employees, handling guest complaints, shift deposits, and completing nightly closing paperwork and duties. This is an hourly position that carries building keys.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Deploy Team Members to appropriate stations and assigns primary and secondary duties.
Provide follow-up to ensure employees are completing tasks properly and in appropriate time.
Maintain high quality of guest service, picture presentation, guest safety and products.
Train new and existing employees for all crew positions.
Handle guest complaints.
Monitor levels of prepared food for business needs.
Monitor shift staffing needs.
Assist in the maintenance of proper emergency, safety, and security procedures.
Monitor employee breaks and other minor restrictions per State law.
Complete shift deposits and shift paperwork.
Assist Managers in marketing promotions.
Monitor and implement food safety and sanitation.
Work with Projection to ensure high standards of movie presentation.
Other duties as assigned.
QUALIFICATIONS
Education and/or Experience High School Diploma required. Previous customer service and leadership experience required. 1-2 years of theater experience preferred.
Computer Skills Microsoft proficient and email savvy.
Analytical Skills Must use logic and reasoning to identify solutions and alternatives for a successful outcome.
Technical Skills Must know or quickly learn general accounting and mathematical skills and point-of-sale applications on a computer. Must correctly operate various mechanical devices such as cash registers and food service equipment including but not limited to, popcorn poppers, cotton candy makers, ovens and other countertop food equipment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
Perks of the job
Free movies
Free popcorn & drink during shift
Half off food
Fun environment