Job Description

OPERATIONS MANAGER - Emancipation Park Conservancy (EPC) works to enhance Emancipation Park by preserving its integrity and enriching its heritage as a local, state, national, and international landmark. EPC is seeking an OPERATIONS Manager (OM) to work closely with leadership to advance the Conservancy’s operational processes and to ensure superb customer experience.

DUTIES AND RESPONSIBILITIES:

​PARK OPERATIONS, MAINTENANCE AND MANAGEMENT

• Develop management strategies that elevate the Park visitor experience and proactively promote the Park’s rich culture and historical value.
• Develop and execute efficient and economical operation and maintenance processes
• Meeting and/or exceed all goals as outlined in the EPC strategic plan as related to park operations
• Liaise with HPARD and other city departments, TIRZ7, Houston Southeast Management District, park users, park advocacy groups, volunteers and outside vendors with a focus on transparency, accountability and a relationship of trust between stakeholder groups.
• Work with HPARD to ensure critical issues are addressed by the appropriate parties
• Developing business plans for future capital projects
• Translate strategic into actionable goals for performance and growth implementing organization-wide goal setting, performance management and annual operating planning
• Prepare and manage park maintenance and operations budget in cooperation with executive director and EPC’s Finance Resource
• Overseeing purchasing procedures, inventory control, equipment maintenance, contract negotiations, concessions and earned income development, compliance matters and required reporting procedures for park maintenance and operations functions.
• Overseeing the all facility management processes, including telecommunications, mail operations, and telephone/public reception, office supplies and equipment
• Providing assistance to the executive director on HR processes, ensuring compliance with labor laws
• Providing guidance in satisfying requirements based on extensive knowledge of policies and procedures
• Managing guidelines and analyze information to achieve results, improve workflow, and solve problems
• Reporting to executive director on activities while managing diverse tasks, analyze situations, evaluate alternatives, project outcomes, and implement solutions in order to improve effectiveness
• Demonstrating the ability to perform operational functions with skills in accuracy and attention to detail

ORGANIZATION STRATEGIC DIRECTION AND OVERSIGHT

• Participate in EPC program and operations including development, capital, operations, finance and HR
• Serve to support the executive director in all possible manners
• Provide information, advice, and counsel to the executive director in the creation of policies, programs, and strategic direction of the Conservancy
• Continuously evaluate program activities, assurance continuing contractual obligations are being fulfilled, allocation of resources for greater program effectiveness; develop organizational and administrative policies and objectives for executive director’s consideration
• Work with executive director to grow and optimize EPC organizational structure and performance in support of EPC growth goals and strategic plan execution
• Execute special projects as needed
• Working with:
  • Special Events and Marketing Communications team on post-even follow-up including support of our branding and PR strategies
  • Development team providing fundraising support and identifying opportunities for cultivation and stewardship that increase donor engagement
  • Program and Strategic Partnership team to ensure customer satisfaction, data collections and grant reporting requirements in a timely and accurate fashion

· MINIMAL REQUIREMENTS:

• Bachelor’s degree and 5 years related experience or equivalent combination
• Experience in Cultural Tourism
• Experience generating financial reports, and analyzing and interpreting data;
• Experience negotiating agreements and working with municipal organizations
• Experience supervising staff, interns, and/or volunteers; and
• Experience working with Endowments, foundations and national non-profits
• Experience handling confidential information
• Strong computer skills, including MS Office Suite (Excel, Word, Access, PowerPoint), Adobe Acrobat

DESIRED QUALIFICATIONS:

• Advanced knowledge in current and evolving trends and technology related to operations;
• Strong organization, planning, and problem-solving skills;
• Successful experience implementing strategic program goals;
• Highly organized, creative, ability to prioritize, strong interpersonal skills
• Highly organized, creative, ability to prioritize, strong interpersonal skills
• Ability to work a flexible schedule, including evenings, and occasional weekends

Company Description

The Emancipation Park Conservancy is a non-profit organization with a mission to develop and sustain programs, events, exhibitions, performing and visual arts and provide continuous information on this historic geographical site to support Emancipation Park becoming a point of destination for local, state, national and international tourists