SUMMARY: Under general supervision, the Banquet Set Up Attendant/Houseman is to set, maintain and refresh hotel banquet meeting rooms according to sales contract and company standards. The Banquet Set Up Attendant must ensure that all banquet and meeting rooms are properly set in a timely manner, so that the banquet service staff may prepare for functions. Responsible for timely and safe breakdown of meeting rooms after event completion. Must refresh rooms on time, have water in rooms, clean rooms and set for appropriate functions. Must have flexible schedule and be available to work nights, weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Attends all pre-shift meetings.

Works closely with the Banquet Servers to ensure guest satisfaction by providing outstanding service.

Replenishes water requirements as specified or requested.

Services meeting rooms by emptying trash, removing dirty plates, cups, linens and glasses, and replaces items as necessary.

Cleans and sets up meeting rooms and banquet functions per specifications on resume and Banquet Event Orders or as given by banquet management including vacuuming floors, cleaning walls and windows/mirrors.

Responsible for the proper care, movement, and storage of all equipment such as tables and chairs.

Maintains proper storage of meeting room supplies such as linen and pens/pencils.

Clears tables and return all equipment to their respective areas.

Ensures that all spills and breakage are attended to immediately.

Informs manager or captain of any problems or complaints from guests.

Maintains a clean and safe workspace.

Follows hotel and departmental policies and procedures.

Understands applicable emergency procedure and evacuation protocol.

Performs other duties as required within the scope of responsibility.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or GED equivalent is preferred. One (1) to two (2) years of banquet set up or serving experience required. Knowledge of appropriate table settings and service ware. Excellent customer service skills required.

License/Certification: A valid driver’s license is preferred.

Language Skills: Ability to exercise excellent communication, organization, time management and listening skills. Fluency in a second language is an advantage.

Mathematical Skills: Possess excellent basic math skills and have the ability to operate a cash register or POS

system.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Continual use of manual dexterity and gross motor skills with frequent use of bi-manualdexterity and fine motor skills.Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.The employee is constantly required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Must be able to stand and exert well-paced mobility for up to eight (8) hours.Duties are generally performed in an indoor setting. Varying schedule to include evenings, holidays and extended hours as business dictates. The employee is frequently exposed to slippery floors, bacteria in foods, noise (moderate to loud) and vibrations. This position will be working with Food and Beverage hazardous cleaning chemicals

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.