Job Description

Job Title: Bellman

The function of a Bellman is to work closely with the Front Desk Staff, Valet Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and shuttle needs and miscellaneous needs. Often the first and last person a guest sees while staying at the hotel is the Bellman. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a commitment to customer service and guest satisfaction. Greet guests in a friendly manner and offer assistance with luggage.

Baggage handling, delivery and storage.

Communicate with other departments in a friendly and professional manner. Communicate with other shifts regarding issues arising from day to day operations.

Assist guests in arranging for transportation, either by calling taxis or contacting other transportation services on behalf of the hotel guest.

Providing local information to the guests including local attractions and restaurants and make recommendations to guests when asked.

Other duties as required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.