Job Description

About the role

As the Crisis Response Intelligence Technology Analyst, you’ll be providing critical technological support to a 24/7 team of analysts operating across the USA, UK, and APAC. You’re now part of a tight-knit operation that delivers actionable intelligence and strategic advice to decision makers.

Your role will focus on supporting the Crisis Management Projects & Technology team in administering and developing key crisis response systems, with a particular emphasis on the Everbridge Visual Command Center (VCC) and other related tools. Your interest in crisis response technology will be essential in helping the team maintain and enhance system capabilities.

You’ll be working on site at our client’s offices in Austin, TX, during core hours of Monday to Friday, 9:00 AM to 5:00 PM. Please note that there may be occasional requirements to support out-of-hours or weekend operations during crisis events.

Day-to-day, you’ll be directed by the client’s security leadership, while also reporting to Sibylline’s Embedded Operations Team. You’ll receive full support from our head office, including access to training and professional development resources to help you succeed in your role.

Essential Functions / Responsibilities

• Develop super-user knowledge of Visual Command Centre, Everbridge, Veoci, and other tools
• Support strategic and tactical management of key vendor development timelines and roadmaps to support Global Threat and Crisis Management
• Manage projects for technology enhancements
• Support project management for non-technology-related projects as required
• Build workflows, policies, and training to support crisis communications
• Gather and synthesise requirements from GTCM tool users for new enhancements (new data feeds, integrations, feature adds)
• Support technology budget planning and maintenance
• Coordinate with the client Information Systems & Technology team, external vendor, and other client-specific teams to drive development efforts
• Support testing and quality control of technology
• Benchmark to establish industry best practices and apply for team
• Other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Advanced presentation software skills and visual creative skills (Keynote or similar software experience preferred)
• Organized self-starter with time management skills
• Strong written and verbal communication skills
• Ability to provide concise briefings to management with short turnaround times
• Ability to distil complex ideas into simple requirements and communicate efficiently
• Curiosity for technology (technical/engineering skills NOT required)
• Capable of performing well under stress and within tight deadlines
• Ability to see around corners, anticipate challenges, and propose solutions

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, Project Management or a related field; Master’s degree preferred or equivalent professional experience.
• Project management experience and experience with Wrike are preferred.
• Requires the ability to work flexible hours, including evenings, weekends, and holidays as operational needs dictate.

Additional Information

Work Environment/Physical Requirements

This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.

Benefits

• Salary: $102,000 Annually
• Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
• Dental Insurance – Fully Employee Paid
• Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
• Flexible Spending Account and Dependent Care Spending Account
• Long Term/Short Term Disability – Sibylline pays 100% for employees
• Basic Life and AD&D Insurance – Sibylline pays 100% for employees
• 401(k) with up to 5% company matching
• 20 days of PTO Accrued during the year
• 3 days front loaded sick days per year
• Employee Assistance Plan (EAP)

Interview Process

• Initial call with our Talent Acquisition team member
• Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
• Panel interview with some of the team members and hiring managers at Sibylline
• Meet and Greet with the client