Job Description

Sick of working every single holiday?

Are you working for a company that isn’t prioritizing your health and safety?

Unsure of where your company's future lies and feel insecure about where you stand on the totem pole?

We may have the perfect opportunity for you.

We have 5 immediate openings to join our firm as a Customer Service Representative.

Embrace Management is an innovative Customer Service Acquisition firm in the New Rochelle area. We pride ourselves on our resilient ability to create and deliver safe and effective sales and marketing strategies throughout the pandemic due to our adaptability and work ethic. The secret to our success is that we put just as much emphasis on personal development as we do on the expansion of our marketing and sales campaigns and client's growth. We are actively looking for candidates who want to break through their daily, monotonous routines and join a company predicated on growth and development. As a smaller firm, our management team has the advantage to directly cater our training and coaching to each employee's individual needs.

THE IDEAL CANDIDATE:

• Someone who has worked at least 2 years in a sales, retail, or client-facing setting

• Someone who has a can-do attitude and embraces challenges

• Someone who is punctual, timely, and is all about going the extra mile

• Someone with strong interpersonal, presentation, and negotiation skills

• Someone with a reputation for being a team player

• Someone who is excited about pushing past their own limitations and growing into a leadership role

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Maintain a positive and empathetic professional manner with customers at all times

• Respond with urgency to all customer questions, concerns, and inquiries

• Follow up and maintain feedback throughout the sales lifecycle

• Acknowledge all customer complaints and prioritize their needs to find a solution

• Process all individual orders and communicate any errors or insufficient contact information directly with the supervisor

• Represent the company's core values at all times throughout every client and customer interaction

ALL ENTRY-LEVEL ASSOCIATES ASSIST WITH THE SELLING (COMMISSION BASED) OF OUR CLIENT’S PRODUCTS AND/OR SERVICES