POSITION SUMMARY

Oversee, Support and Coordinate all key milestones to properly plan and manage all the aircraft maintenance and modification projects at the Embraer Owned Service Center. 

JOB RESPONSIBILITIES

• Proven ability to support multiple projects with medium to high complexity. Consistent track record of on-time and on-quality delivery.
• Must have proven experience in critical chain management (buffer management) to assess project performance - emphasis on resource leveling.
• Developing and executing activities related to end-to-end program/project management, including project plans and estimates, scoping and requirements through implementation and deployment.
• Proactively manage work across different workforces if needed, monitor and report on execution of deliverables through all program/project phases.
• Ensure overall quality of the project and act as the escalation point of contact.
• Coordination across work streams for on-time delivery
• Overall program planning and status tracking using Microsoft Project & ProChain
• Management of deliverables (Fever Chart and Actual vs Plan project evolution)
• Communication to Client Leadership Teams
• Facilitate and organize meetings
• Risk/Issue management
• Status reporting to senior management
• Managing open items
• Organizing and planning activities
• Instructs/assists Production Control where required in assembling work packages.
• Assembles all necessary information and data to properly plan the project (i.e. MRB Task Cards, AMM references, SB's etc.).  Instructs/assists Production Control where required in assembling work packages.
• Researches/verifies aircraft configuration and orders pre-draw materials and mod kits.  Ensures required equipment and human resources are available to meet proposed schedule.
• Assigns work orders and task numbers to work packages in order of correct flow (CCPM).
• Develops work flow chart for project and updates it each day to track progress and problem areas.
• Monitors hours expended on flat rated jobs. Reports results daily to all managers to enhance project performance.
• Maintains a database of all work performed.
• Assists in labor and maintenance studies and provide historical data for support of Sales and Marketing activities.
• Prepares quotes for aircraft maintenance and various work scopes received from Sales and Marketing. Estimate materials or labor requirements.
• Acts as liaison between planning, the customer and operations.
• Creates flow chart based on required sequence of activities.  Establishes labor-hour requirements for routine work.  Identifies outside services when required.
• Updates work scope as CRI items develop.  Updates flow chart and master task list.
• Ensures plan of work is followed.  Tracks paperwork flow for accountability through Production Control.
• Assess cost effectiveness of projects or services, tracking actual cost vs. bids as the project develops.
• Prepare estimates used by management for purposes such as planning, organizing and scheduling work.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION:

• Typically requires BS/BA Undergraduate Degree  
• Critical Chain Project Management (CCPM) Experience required
• Strong PM skills needed to plan & manage a project rollout.
• PMP Preferred
• A&P License strongly preferred.

EXPERIENCE

• Generally 5+ years of experience in the role of Aviation Field Project Manager or similar.
• Experience in aviation planning, customer support, and repair customer services activities.

KNOWLEDGE, SKILLS & ABILITIES:

• Possesses and applies a broad knowledge of principles and practices in their work assignments which typically are relatively complex in nature.
• Customer services techniques
• Critical Chain Process Management
• Aeronautical familiarization
• Intermediary computer skills - Office, (Excel and Word), Projects, Lotus Notes, internet
• Customer service oriented
• Good communication skills
• Able to work independently; team player
• Organized and detailed oriented.