OSITION SUMMARY

Provides technical advisory expertise on maintenance, operation and overhaul of Embraer manufactured aircraft. Advises and trains customer personnel in the proper interpretation of the aircraft manuals as well as in the organization and implementation of training programs pertaining to Embraer manufactured aircraft. Act as a key technical liaison between the customer and Embraer.

JOB RESPONSIBILITIES

- Provide advisory expertise to Embraer aircraft customers, suppliers, workshops, repair stations and contracted maintenance companies.

- Analyze and evaluate service bulletins, reports, documents, manuals, technical publications to determine appropriate courses of action in support of client needs.

- Analyze and troubleshoot issues/matters related to aircraft structure, systems, powerplant and their components, providing a range of different options in relation to issue resolution, outlining the different decision-making factors.

- Develop additional training materials and documentation based on client issues uncovered, so as to proactively provide guidance to others, should future and similar situations occur and in how to address them.

- Maintain contact with Embraer interface areas, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, technicians, etc., providing or obtaining technical information and reports.

- Discuss with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems based on analysis conducted.

- Determines and recommends which products or services best fit the customers' needs.

- Coordinate retrofit campaigns, directing work activities to others in support of these campaigns as determined by this role.

- Develop and deliver technical/operational training to professionals in charge of aircraft maintenance.

- Prepare and carry out presentations to operators on aircraft technical issues / improvements, pointing out and discussing the changes involved.

- Prepare meetings, technical visits and trip reports.

- Stay current on systems (air management, landing gears, hydraulics, mechanical, flight controls, avionics, electrical, fuel, power plant, interior) and structures of Embraer supported aircraft.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION:  

- BA degree in a relevant engineering discipline preferred.

EXPERIENCE:

- 5-7 years of experience in client operator technical support within the aviation/aeronautical industry.

- Additional work experiences in field service support, training and customer relations/service functions.

KNOWLEDGE, SKILLS & ABILITIES:

- Possess and apply knowledge of principles and practices in their work assignments which typically are moderately complex in nature.

- Solid knowledge of aircraft systems and structures.

- Demonstrated Knowledge of the Embraer products and the organization.

- Knowledge of commercial airline business, maintenance and operation.

- Ability to interpret and read technical drawings.

- Aircraft systems troubleshooting, including CMC and/or FHDB analysis.

- Proficient with computer and mobile platforms (including the Office suite), Web and E-mail Tools.

- Good analytical and technical abilities.

- Effective verbal and written communication.

- Good presentation skills.

- Detail oriented and focused on customers' needs.

- Flexible and able to multi-task in a fast-paced environment.

- Team player, collaborative and able to listen to team's needs.

- Negotiation techniques.

- Ability to perform under pressure.