*This is an indefinite contract position based onsite in Melbourne, FL **** *****

Position Summary

Embraer is seeking a process-minded and data-driven analyst to join our team. In this role, you will play a pivotal part in shaping and enhancing the customer journey at Embraer. We are looking for a candidate who can think outside the box, with a passion for data collection and analysis using CRM and CX management tools.

JOB RESPONSIBILITIES

Perform in-depth data/metadata analysis using CRM and CX Management tools

Perform manual tasks if needed like sending reminders or completing missing data and fields

Extract meaningful insights from survey data and present findings to stakeholders in a clear and understandable manner

Identify patterns, trends, and correlations in the data to inform business decisions

Create visually appealing and informative reports and dashboards to communicate survey results effectively

Recommend improvements to survey methodologies and data collection processes to enhance accuracy and efficiency

Help with customer identification, segmentation, and journey enhancement

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

Bachelor's degree in a relevant field (e.g., Data Science, Statistics, Computer Science).

Experience:

Minimum of 1-3 years in developing business intelligence reports, dashboards, KPIs, with a strong portfolio showcasing past projects.

Knowledge, Skills & Abilities:

Technically capable, excellent communicator, and a desire to improve processes

Proficiency in statistical analysis and data visualization tools

Strong analytical skills and the ability to derive actionable insights from complex data sets

Excellent communication skills with the ability to convey technical findings to non-technical stakeholders

Attention to detail and a commitment to data accuracy and integrity

Ability to work independently and collaborate effectively in a team environment

Strong project management skills, including the ability to manage multiple tasks and deadlines simultaneously

GENERAL COMMITMENT FOR ALL EMPLOYEES

Commitment to company values and complies with department norms, policies, directives, and procedures.

Incorporates Lean and P3E processes and concepts into daily activities.

Strive for continuous improvement to processes and procedures.

Honors and protects confidential and proprietary documents and information.

Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilitie