BUSINESS OVERVIEW

At Embry Health, we are joined in a common purpose: helping people on their path to better health, through quality care. We are innovating healthcare through new initiatives that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering new approaches to total health that puts the patient first. POSITION SUMMARY We are seeking customer service staff to be the patient first point of contact at the site. Available for immediate full-time and part-time employment in keeping our regional community's exposure to COVID-19 under control during the national emergency and/or global pandemic. Our test sites are a drive-thru set up and patients will be able to remain in their vehicle to be tested. The operation is designed to limit exposure both to the patient and the medical provider collecting the swab. You should be able to correctly perform the job duties listed below while also being compassionate. Each patient should be treated with care and attention. It is important to demonstrate empathy and understanding. DUTIES/RESPONSIBILITIES:

• Greet patients in a professional/empathetic manner
• Accurately verify demographics -check-in/out patients
• Schedule patient appointments
• Create lab orders
• Print lab requisitions
• Prepare specimens for transport to the lab
• Ensure a clean and safe workspace 
• Contribute to the overall success of test site
• Work collaboratively to ensure best patient care is provided
• Ability to stand for long periods of time
• Ability to lift and/or move up to 40 pounds
• Required to work outside, at high temperatures (shade provided)

REQUIRED SKILLS:

• Excellent written and communication skills.
• Attention to detail and high levels of organization
• Ability to work in a dynamic work environment that adjusts based on community need

EXPERIENCE:

• Customer Service: 2+ years  
• Bilingual a plus, not required 
• Experience in a healthcare setting is a plus but not required

PAY RATE: 

• $15-$17 per hour

SCHEDULE:

• Seeking full-time and part-time employees 
• Multiple shifts available; days, nights, weekends, and overnight shifts

We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Embry Health  / Apollo Healthcare / Embry Women's Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability, or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for job opportunities.

Employment under specific business units as needed including but not limited to Embry Health, Embry Women's Health,  and Apollo Healthcare.