Emerge is actively recruiting for a Customer Service & Sales Account Specialist position in Rochester, New York. Our client has been in business for over 50 years and has earned a reputation for industry leading graphite and machining solutions. The Customer Service Specialist will provide customers with an outstanding experience by professionally responding to their requirements effectively and in a timely manner. The Customer Service Specialist will follow the company Standard Operating Procedures and Work Instructions to ensure an acceptable accuracy level. The Customer Service Specialist will interface with other departments, engineers, outside salespeople and Area Functional Managers to service all aspects, including, but not limited to market analysis, technical assistance, pricing, lead times, status updates, manufacturing capabilities, critical to quality features, shipping etc. Initiate and facilitate customer contact to generate new business leads and regenerate existing dormant accounts. The Customer Service Specialist will offer a base salary, excellent benefits, 401K and room for advancement. If you are interested in joining a company that offers stability and values people, please apply NOW!

Job Responsibilities for the Customer Service Specialist in Rochester, NY:

• Demonstrate company Quality Statement.
• Multi-task regularly to effectively service demanding customers in a fast-paced environment.
• Follow Work Instructions.
• Process Requests for Quotations from Customers.
• Process Purchase Orders from Customers & track from start to finish.
• Provide Customers with status updates on jobs/shipments.
• Prepare for and participate in weekly meetings.
• Communicate – both verbally and via e-mail - with customers.
• Communicate cooperatively and effectively with co-workers and supervisors.
• Effectively utilize the companies ERP System to perform daily tasks.
• Effectively utilize Microsoft Office to perform daily tasks.
• Assist with inventory management (stock jobs/finished goods).
• Analyze performance: OTD, Profitability, and Quality. Advise on adjustments as necessary.
• Initiate and facilitate customer contact with the purpose of market analysis, quote/order solicitation, design assistance, and customer feedback.
• Utilize Customer Relationship Manager (CRM) to document customer interaction/feedback.
• Grow the business with prospecting new accounts & regenerating dormant existing accounts.
• Assist in Engineering, Shop, and Support functions (i.e., Inspection, Shipping, etc.) as needed to expedite order shipment and gain understanding of manufacturing techniques and flow.

Job Requirements for the Customer Service Specialist in Rochester, New York:

• Bachelor’s Degree Required AND Experience.
• 2 + years in manufacturing or engineering environment preferred (May include Internship / Co-Op).
• High level of accuracy.
• Detail oriented.
• Dedicated to a strong work ethic.
• Strong written and verbal communication skills.
• Efficient time management skills.
• Excellent organizational skills.
• Proficient in research and planning. • Strategic in executing sales calls with a result of increased business. Education.

If you are qualified for this position, please click “apply now”. Thank you in advance for applying, however, only qualified candidates will be contacted. \#INDDH

Who is Emerge? We are a global talent solutions company working with clients all over the world. We deliver managed sales, marketing, and business operations solutions to our clients. These solutions are an extension of your existing operations. We are committed to your success, working quickly and efficiently to provide tangible, measurable results.