Benefits:

Company shirts

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Emergency Recovery Coordinator – Be the Calm, Be the Guide, Be the First Step Forward $75,000 - $85,000 per year (+ bonus after 90 days of employment)

Disaster doesn’t wait—and neither do you. You thrive in fast-paced, high-stakes situations. You’re the kind of person who sees a problem and solves it—immediately. When someone’s home has just burned, flooded, or been torn apart by a storm, you walk into the scene with confidence and compassion. You don’t flinch. You listen with care, speak with clarity, and lead with purpose. You know exactly how to connect with people in their most vulnerable moment—and help them begin the road to recovery.

At Paul Davis, we’re looking for a special kind of person—empathetic, persuasive, socially poised, and ready to move fast when others are frozen. This role isn’t for someone who wants to sit behind a desk. It’s for someone who’s ready to show up, lead, and be the difference—day or night, rain or shine, when people need it most.

Does this sound like you?

✅ You’re outgoing and gregarious—you know how to break the ice and build trust instantly. ✅ You’re a natural communicator—talkative, fluent, and emotionally tuned in. ✅ You stay calm under pressure, but move with urgency and intensity. ✅ You’re empathetic yet assertive—able to comfort people while guiding them forward. ✅ You’re restless, fast-paced, and driven—inaction isn’t in your DNA. ✅ You thrive on making an impact—and you do your best work when people need you most.

What You’ll Do

Be the first responder from our team after fires, floods, and disasters.

Quickly assess damage and the client’s needs, offering support and direction.

Build strong emotional and practical trust with clients.

Help people begin the restoration process with clarity, urgency, and care.

Be available during off-hours—because disasters don’t follow a 9–5 schedule.

If you have the heart to serve and the drive to lead—apply today. Disaster doesn’t wait—and neither should you.

As an Emergency Recovery Coordinator, you’ll be the first face our community sees after a fire, flood, or storm. Your job is to bring clarity in the chaos—listening to their concerns, assessing their needs, and helping them take the first steps toward recovery. ERCs work with owners, adjusters, and project managers, first responders, and community leaders after traumatic events and help our customers receive the highest quality care.

Qualifications:

Ability to clearly deliver truth and give certainty when property owners need it most

Proficient with a variety of current technology

Career emphasis on learning and continuing education

Sound planning and organizational skills

Excellent communication and presentation skills

Valid Driver’s license and satisfactory driving record required

Relevant experience

Must be able to prioritize and manage time

Thrives under high-stress situations

Enjoys working hard in a fast-paced, dynamic environment

Servants heart to take care of others

Role on the Team

Responsible for educating the customer on products or services and effectively articulate the use and need

Monitors interprets and responds to lead sources

Establish and maintain positive relationships in the local community

Volunteer non-operational time to related community events

On-call 24/7 to include weekends and holidays as scheduled

Achieve and remain current in required certifications

Provide emergency recovery kits and services to the impacted property owner

Support the office and company in their organizational mission, vision, and values

Required Education and Experience:

High School Diploma or GED required

4+ years experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance

3+ years experience in an outside sales role or customer service role

Preferred Skills Desired of Team Member:

Self-motivated to get results

Loves working people in need of assistance

Is organized, but flexible

Must be able to prioritize and manage time

Excellent communication skills

Thrives under high-stress situations

Enjoys working hard in a fast-paced, dynamic environment

Servants heart to take care of others

Working Conditions and Physical Requirements:

The physical environment requires the employee to work in all types of both indoor and outdoor conditions

Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any othe