Emergency Recovery Coordinator

Paul Davis Restoration of Lancaster/Lebanon Counties

Emergency Recovery Coordinator

Lancaster, PA
Full Time
Paid
  • Responsibilities

    Benefits:

    Company cell phone/cell phone allowance

    Company shirts

    Medical, Dental and Vision Benefits

    401(k)

    401(k) matching

    Opportunity for advancement

    Paid time off

    Parental leave

    Training & development

    Wellness resources

    Emergency Recovery Coordinator $60,000 - $70,000 per year

    Disaster doesn’t wait—and neither do you. You thrive in fast-paced, high-stakes situations. When someone’s home has just burned, flooded, or been torn apart by a storm, you walk into the scene with confidence and compassion. You don’t flinch. You listen with care, speak with clarity, and lead with purpose, and are ready to move fast when others are frozen. This role isn’t for someone who wants to sit behind a desk. It’s for someone who’s ready to show up, lead, and be the difference—day or night, rain or shine, when people need it most.

    You will be representing and selling the comprehensive services and full range of restoration solutions offered by Paul Davis, a leader in complete restoration and recovery.

    Does this sound like you?

    ✅ You’re outgoing and gregarious—you know how to break the ice and build trust instantly. ✅ You’re a natural communicator—talkative, fluent, and emotionally tuned in. ✅ You stay calm under pressure, but move with urgency and intensity. ✅ You’re empathetic yet assertive—able to comfort people while guiding them forward. ✅ You’re restless, fast-paced, and driven—inaction isn’t in your DNA. ✅ You enjoy sales

    What You’ll Do

    Be the first responder from our team after fires, floods, and disasters.

    Quickly assess damage and the client’s needs, offering support and direction.

    Build strong emotional and practical trust with clients.

    Help people begin the restoration process with clarity, urgency, and care.

    Be available during off-hours—because disasters don’t follow a 9–5 schedule.

    Qualifications:

    Ability to clearly deliver truth and give certainty when property owners need it most

    Proficient with a variety of current technology

    Career emphasis on learning and continuing education

    Sound planning and organizational skills

    Excellent communication and presentation skills

    Valid Driver’s license and satisfactory driving record required

    Relevant experience

    Must be able to prioritize and manage time

    Thrives under high-stress situations

    Enjoys working hard in a fast-paced, dynamic environment

    Servants heart to take care of others

    Role on the Team

    Responsible for educating the customer on products or services and effectively articulate the use and need

    Monitors interprets and responds to lead sources

    Establish and maintain positive relationships in the local community

    Volunteer non-operational time to related community events

    On-call 24/7 to include weekends and holidays as scheduled

    Achieve and remain current in required certifications

    Provide emergency recovery kits and services to the impacted property owner

    Support the office and company in their organizational mission, vision, and values

    Required Education and Experience:

    High School Diploma or GED required

    4+ years experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance

    2+ years experience in an outside sales role or customer service role

    Preferred Skills Desired of Team Member:

    Self-motivated to get results

    Loves working people in need of assistance

    Is organized, but flexible

    Must be able to prioritize and manage time

    Excellent communication skills

    Thrives under high-stress situations

    Enjoys working hard in a fast-paced, dynamic environment

    Servants heart to take care of others

    Working Conditions and Physical Requirements:

    The physical environment requires the employee to work in all types of both indoor and outdoor conditions

    Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds

    Make an impact now: Since 1966 Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

    Reasonable Accommodation for Disability

    Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

    Disclaimer

    Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.