Customer Support Specialist

Responsibilities:

Respond to customer communications via phone & email while always ensuring the highest level of customer satisfaction.

Call insurance companies for Customer Insurance Information

Input, keep accurate at all times and maintain up-to-date information in company CRM system

Identify and escalate priority issues

Perform outbound and take inbound communications as requested.

Route requests to appropriate Departments

Communicate professionally with outside clients, vendors and contractors.

Perform customer follow up calls when necessary

Complete and maintain accurate call logs

Complete call reports

Required Skills: Strong background in CRM based systems

Type per minute

Strong knowledge of Microsoft Excel, and Word

Good keyboard skills

Attention to detail

Natural ability to take initiative and help solve problems.

Ability to work independently

Proficient in relevant computer applications

Knowledge of customer service principles and practices

Customer service experience

Excellent verbal, written and communication skills

Ability to take direction.

Problem analysis and problem solving

Customer service orientation

Organizational skills

Takes initiative, uses best judgment, adaptable, stress tolerance and resilient

Works well with others.

Professional conduct

Qualifications:

1 yr minimum Customer Service Experience

Previous experience with CRM systems, databases or tracking programs a major plus

Excellent communication skills

Multiple computer systems, the proficient in Microsoft Office

Able to maintain professional conduct with coworkers and customers at all times

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

Problem solver with a continuous improvement mindset

Must be able to sit for extended periods of time.

Benefits:

Competitive Hourly Payrate

Health, Dental & Vision Insurance

In Office Training

Paid time off

Ability for career advancement opportunity

Paid Holidays

Bonus eligible after 90 days