Job Description

The City of Pueblo wants to hire you as an Emergency Services Dispatcher! This full-time position offers you a fulfilling career, a fast-paced work environment, a variety of benefits, and a competitive annual salary of $54,147.00 - $70,289.16. As an Emergency Services Dispatcher, you are the first point of contact with the public via both emergency 911 phone lines and non-emergency phone lines. You must obtain information from callers who may be injured, confused, angered, hysterical, frightened, or abused . You’ll then communicate effectively to dispatch city police officers, firefighters, and emergency medical services on emergency and non-emergency calls. You can be a source of hope during someone's most challenging moments. You will have training and support by the Dispatch Training Coordinator to help you succeed in your new career! Apply now through August 27th, 2025. Click on Emergency Services Dispatcher for access to the complete job description and to apply today! Visit www.pueblo.us/jobs to see all City of Pueblo open positions.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

YOU MUST APPLY ONLINE VIA THE CITY WEBSITE ** __ OR YOUR APPLICATION WILL NOT BE CONSIDERED!**

Qualifications

• A high school diploma or GED

The following qualifications are highly preferred:

• At least one (1) year of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications
• At least one (1) year of successful demonstrated experience using computers and computer-related equipment
• Call Center or related experience
• Experience with shift work

Tattoos and other markings, as described below, will be cause for disqualification:

• ** Any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips).**
• ** Permanent cosmetic make-up on the face or permanent commitment band(s) on the finger(s) are exempt from this policy**
• ** Current Police Department employees hired prior to July 1, 2025, will be exempt from this disqualification**

Illegal drug usage, as described below, at the time of application may be cause for disqualification:

• ** Any use of marijuana within 1 year prior to the date of application;**

** And/Or;**

• ** Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application.**

SPECIAL REQUIREMENTS:

Candidates must be willing to submit to the following requirements:

• Comprehensive background investigation
• Polygraph
• Psychological examination
• Drug screening
• Physical examination
• Attendance of a 2-hour orientation in the City of Pueblo Communications Center
• CritiCall 911 Public Safety Dispatcher Pre-Employment Test (must pass both the Overall Non-Data Entry and Overall Data Entry (2826 keystrokes-per-hour KPH) sections of the exam).

Additional Information

All your information will be kept confidential according to EEO guidelines. Apply online at www.pueblo.us/jobs.