Benefits:

401(k)

401(k) matching

Competitive salary

Emergency Veterinary Receptionist – Client Service Representative (CSR)

Part-Time / Full-Time Location: Georgia Veterinary Emergency and Triage Services (GVETS), Watkinsville, Georgia Schedule: Evenings, Weekends & Holidays Required

GVETS is growing rapidly, and we’re looking for dedicated team members who want to grow with us.

Do you thrive in a fast-paced environment and love helping pets and the people who care for them? Join our growing emergency veterinary team at GVETS!

About the Role

We are seeking a compassionate, professional, and dependable Client Service Representative (CSR) to be the first point of contact for pet owners during emergency situations. You’ll play a crucial role in supporting our medical team, guiding worried pet parents, and helping ensure each patient receives timely, quality care.

What You’ll Do

Client Communication & Support

Warmly greet and assist clients in person and over the phone with empathy and professionalism.

Answer phones, triage emergency calls, and communicate effectively with the medical team.

Triage incoming walk-ins or calls to determine urgency and alert staff appropriately.

Explain hospital policies, procedures, estimates, and financial options clearly.

Accurately enter client/patient information into our medical record system.

Process invoices, payments, and financial transactions with precision.

Provide emotional support and clear explanations to clients during stressful situations.

Team & Hospital Support

Collaborate closely with veterinarians, technicians, and fellow CSRs to keep operations running smoothly.

Relay client and patient information quickly and accurately.

Maintain a clean, organized, and welcoming lobby/front desk area.

Follow hospital protocols for safety, infection control, and emergency preparedness.

What We’re Looking For

Experience in veterinary, medical, or customer service settings preferred but not required.

Excellent communication and multitasking skills.

Ability to remain calm, compassionate, and efficient during high-stress emergencies.

Passion for helping pets and their families.

Positive attitude and dedication to being part of an amazing, team-focused environment.

Strong attention to detail and organizational skills.

Flexible availability—evenings, weekends, and holidays are required for emergency operations.

Why Join GVETS?

Competitive pay based on experience

Hands-on involvement in exciting and meaningful emergency veterinary work

Supportive, fun, team-oriented work environment

Opportunities for training, skill development, and career growth

Daily interaction with pets

Advancement opportunities within our fast-growing hospital

If you’re passionate about emergency medicine and want to make a meaningful difference when pets and their families need it most, we’d love to meet you!