Job Description

Job Description

Our client, an established MSP based out of Moorestown, NJ is looking for a Network Support Specialist to join their team and play a key role in maintaining, troubleshooting, and repairing computer systems, hardware, and peripherals.
**This is a full-time, direct-hire opportunity. Fully on-site.

Salary, healthcare, PTO, plus up to $8,500 for use of company vehicle (gas card and tolls).**

Responsibilities

- Assist end users courteously via phone and work orders.
- Gather user information and problem details for efficient troubleshooting.
- Prioritize and schedule technical issues, escalating when needed.
- Document troubleshooting processes and successful resolutions.
- Utilize diagnostic tools for effective problem solving.
- Perform field service support, including equipment installation.
- Hands-on fixes at desktop and server levels.
- Develop user help sheets and knowledge base articles.
- Troubleshoot and service various systems and equipment.
- Identify and correct network issues.

Skills/Abilities

• Troubleshoot, maintenance, and repair of equipment including but not limited to firewall, routers, switches, Wi-Fi access points, printers, scanners, cameras, and software.
• Troubleshoot and correct any network related issues.
• Familiarity with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS.
• Familiarity with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL.
• Perform Field Service Support, e.g. Installation of phones, firewall and routers, cameras, card access, WAP and cabling.

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