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Customer Support Representative / Customer Service Representative

Eminent Group

Customer Support Representative / Customer Service Representative

Monterey Park, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

    EMINENT GROUP emanates with pride over the ability to offer a corporate structure that not only includes the development and training of each individual for their entire career with us; but also the ability to transition and promote each qualified individual into a senior management role. That's why our motto here “Life begins at the end of your comfort zone.”

    TASKS AND RESPONSIBILITIES OF A COMPETITIVE CUSTOMER SERVICE EXPERIENCE MANAGER:

    • Interact with customers daily to inform of client products and services
    • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
    • Ensure and provide quality service to external customers.
    • Answer all customer inquiries in a timely and professional manner.
    • Process orders and data entry with high-level accuracy.
    • Take initiative and resolve and escalations or complaints.
    • Maintain a positive representation of the company and associated brands at all times.
    • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
    • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
    • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
    • Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training

    Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long term customer loyalty.

    We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Competitive Customer Service Experience Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.

    REQUIREMENTS OF A COMPETITIVE CUSTOMER SERVICE EXPERIENCE MANAGER:

    • Must have great attention to detail.
    • Must be a team player.
    • Previous customer service and sales experience is a plus.
    • Must have strong communication skills.
    • Must be organized.
    • Must be personable and comfortable interacting with customers daily.

    QUALIFICATIONS:

    • Desire to participate in professional development and take on new responsibilities
    • Self-motivated and comfortable working both independently and as part of a team
    • Customer service or customer relationship experience
    • Ability to perform at a high level in a fast-paced environment
    • Degree preferred

     

    POSITION BENEFITS:

    • Competitive wages
    • Merit-based advancement
    • Uncapped bonuses & incentive plan
    • Company events

    If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Entry level, entry level marketing, entry level sales, entry level public relations, entry level customer service, entry level management, entry level business, entry level advertising, entry level communications, entry level promotions, entry level manager, entry level retail sales, entry level account manager, management training program, student athlete, or coaching