Join Our Team as a Payroll Support Specialist

Empeon is a rapidly growing, dynamic Payroll and HCM (Human Capital Management) SaaS company. We believe in the power of people; to inspire, to achieve and to transform, and we have developed smart and intuitive software used by thousands of businesses to empower their people. At Empeon we know that the client relationship is the cornerstone of our success, and we are seeking talented people to join our team, help support our mission, and together, fuel continued growth.

Are you an experienced professional in the payroll industry with a passion for customer service? We're seeking a knowledgeable and dedicated Payroll Customer Support Specialist to join our dynamic team. If you have prior experience working in a payroll company and possess expertise in payroll processes, time & attendance systems, HCM applications, and excellent communication skills, we want to hear from you!

Key Responsibilities:

• Provide exceptional customer support to resolve inquiries related to payroll, time & attendance, and HCM inquiries.
• Assist clients in navigating our systems, troubleshooting issues, and ensuring a seamless user experience.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Communicate effectively via phone, email, and chat to address customer queries promptly and professionally.

Requirements:

• Proven experience in a payroll company or similar role within the payroll industry.
• Strong knowledge of payroll processes, time & attendance systems, and HCM applications.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering top-notch service.

Why Join Empeon?

• Competitive salary and benefits package.
• Collaborative and positive work environment.
• Professional growth and development opportunities within the company.