Job Description

You can earn an extra $2 to $3 per hour just by meeting your attendance quotas, it doesn't get much easier than that! Ask us how!

TECHNICAL SUPPORT REPS require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (OTHER DUTIES MAY BE ASSIGNED)

• Speak with existing and new customers to diagnose and repair faults for a variety of products and services
• Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns
• Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps
• General knowledge of company, products, and/or services
• Obtain customer information and enter into various CRM systems
• Adhere to QA requirements and utilize a call flow
• Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information

QUALIFICATIONS:

• Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
• Technical PC experience (Windows, preferred)
• Ability to work independently as well as part of a team (Promotes positive work environment)
• Analytical and problem-solving skills
• Proficient in multi-tasking
• Excellent communication skills (Professional demeanor)
• Ability to build rapport with customers and exhibit empathy
• Proficient with technology applications; email, Internet browsers, search engines and data management systems
• Basic math skills

WHAT WE OFFER:

• Attendance bonus - earn up to $2 or $3 more per hour by meeting attendance quotas
• Fun and friendly work environment
• Flexible schedules
• Benefits; medical, dental, vision, and 401k
• Excellent advancement opportunities
• REFERRAL BONUS PROGRAM

Company Description

Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions. Customer relationships are at the heart of our business. Empereon-Constar zealously protects the client’s image and builds brand loyalty for the client’s customers from the beginning of the account relationship through all phases of the account life-cycle.