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Customer Service Representative / Hospitality Experience

Empire Management Group

Customer Service Representative / Hospitality Experience

Norristown, PA
Full Time
Paid
  • Responsibilities

    Job Description

    What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Work with existing clients and help build new leads by thorough account maintenance and receiving positive referrals

    • Organize, prioritize, and handle multiple tasks/assignments/projects

    • Participate in proactive team efforts to achieve departmental and company goals

    • Provide leadership to others through example and sharing of knowledge/skill

    • Research and analyze competitor marketing and sales materials.

     

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Excellent communication, customer service, and problem-solving skills with the persistence to resolve problems completely

    • Ability to multi-task and pay strong attention to details

    • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

    • Great process management and organization

    • Excellent follow-through

    • Excellent interpersonal skills including written and oral communication

    • Self-motivated and self-directed

     

    PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Hospitality, Restaurant, Restaurant Server, Restaurant Management, Restaurant Supervisor, Restaurant General Manager, Restaurant Experience, Server, Host/Hostess, Front of the House, Back of the House, Hospitality Management

    Company Description

    Empire Management is one of the most formidable business consulting firms in the area. Through our business development and opportunities for advancement, we have evolved to become national leaders. We provide our services to Fortune 500 Companies and other well-known brands across multiple industries where we have supported them with their customer solution needs. Today we are recognized for giving immediate results that increase our clients’ profitability. Our association with Fortune 500 Companies has brought us into telecommunication, clean energy, smart home technology, and financial industries. We have developed an innovative approach to create fresh ideas and strategies for each new industry we tackle that help our clients reach millions of people across the nation. Our firm is rapidly expanding, which allows us to offer opportunities for career advancement to the individuals on our team. Everyone at Empire Management is motivated to polish their skills to and grow as a professional. We offer a supportive Management Training Program and consistent Leadership Development that helps our associates hit their goals and continue to evolve.