Job Description

Our client, a leading global 3PL full-service provider is expanding their operation and looking to add an experienced dynamic Senior Level Operations Manager to their Executive Leadership Team. This is a high visibility role with a very competitive compensation and benefits package. Company is continuously growing and offers a great learning and growth experience for a candidate looking for an excellent career opportunity. This role will sit in Alameda County, CA.

SUMMARY:

The Senior Manager of Operations will serve as a key member of our client’s Executive Leadership Team, reporting directly to the President as a trusted strategist and operational manager. The Senior Manager of Operations provides the overall vision, direction, strategy, leadership, and management necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and technology systems in place to effectively grow the organization and ensure financial strength and operating efficiency.

The Senior Manager of Operations has direct leadership of our client’s California Operations including, but not limited to, areas of responsibility of work force management, multiple business units, capacity planning, IT, scheduling, data and analytics, etc.). The Senior Manager of Operations will ensure that our client’s values are real and visible, be committed to creating an amazing customer experience, and contribute to a culture of high performance.

DUTIES AND RESPONSIBILITIES:

SUPPORTING THE EXECUTIVE TEAM:

• Oversee daily operations of the Facility Managers and Regionals.
• Work effectively with all levels of leadership, including C-suite.
• Write and submit reports to the CEO and CFO in all matters of importance.

LEADING COMPANY OPERATIONS:

• Lead, Manage and hold accountable direct reports in Operations and IT.
• Optimize how our client serves customers, support, motivate and optimize their workforce and manage the logistics for all operations teams and facilities.
• Think strategically, tactically, and creatively in the face of complex challenges.
• Use data and quantitative skills in decision-making.
• Develop and implement a metrics-driven Operational Excellence Program to improve operating margin, quality of service, performance and productivity.
• Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools
• Meet client KPIs.

LEADING TECHNOLOGY:

• Optimize technology solutions to serve and support internal and external customers.
• Lead technology solutions to meet and scale with the organization.
• Define and implement a technology framework that supports daily operations and extensibility requirements for longer-term corporate growth.
• Ensures that our client’s Logistics’ technology platforms employ reasonable practices to comply with industry privacy and security standards.
• Provide leadership, direction and managerial oversight of our client’s Logistics’ Information Technology organization.

WORKING WITH EMPLOYEES:

• Prepare, manage, and communicate the operational strategy in support of the overarching company strategy and goals.
• Inspire maximum performance and dedication in employees through consistent and clear articulation of goals and company objectives.
• Help establish a culture of excellence, inclusiveness, and accountability in everything we do.
• Diagnose problems that impede success and take decisive action to address them.

KEEPING PARTNERS, VENDORS, AND CLIENTS HAPPY:

• Demonstrate outstanding focus on business enablement and an ability to forge strong business and technology partnerships.
• Develop and maintain strong relationships with clients and vendors.
• Develop go-to-market strategies for all key customer segments and develop business and operating plans that align with strategic goals.

PROVIDING EXPERTISE ON FINANCIAL OPPORTUNITIES:

• Assemble and lead a cross-functional team to assess and exploit huge market opportunities and strengthen brand awareness.
• Take a leadership role in developing operating budgets.
• Advise during expansion activities, such as investments, acquisitions, and corporate alliances.
• Responsibility for the management of the business unit P&L.
• Analyze and develop strategies to align organizational priorities with financial resources and outcomes.
• Identify resource alignment to support key initiatives.
• Identify waste and ancillary activities in benefit of the company success.
• Ensure effective financial management protocols and processes, supported by Finance.

KNOWLEDGE, SKILLS, AND ATTRIBUTES:

• General knowledge of freight, railroad, cargo, etc.
• Excellent communication and presentation skills, both written and oral, as well as excellent listening skills.
• Excellent leadership skills, including the ability to develop trust and credibility, lead by example, and motivate high-performing teams.
• Excellent management skills, including the ability to supervise multiple disparate teams and develop talent.
• Ability to effectively manage multiple priorities in a complex environment.
• Fluent in Finance matters including experience owning P&L and driving decisions around spend.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Strong operational experience
• Prior experience leading a multi-site operation.
• Effective verbal and written communication skills required

Our Client is an Equal Opportunity Employer

Company Description

Our goal at Empire Workforce Solutions is to enrich people’s lives by connecting them with meaningful employment. While our reach is nationwide, our recruiters have intimate knowledge of local markets, which allows us to find the ideal pairing of employer and employee. As a visionary workforce solutions company, Empire understands the critical role work plays in life. We help individuals develop their careers through planning, coaching, training and optimized search and placement. We assist companies small and large to find the people who will take them to the next level and beyond. At Empire, we believe everyone should be treated royally. Through our knowledge, expertise and state-of-the-art resources, we can help you navigate the complex and often overwhelming task of finding employees, or employment. With our specialty divisions, we have a team that will help you fulfill your needs. Our Professional Careers Division places candidates from IT to Accounting and Finance. Candidates from Administrative Assistants to HR Generalists to Vice Presidents at large corporations trust us to be confidential and caring when finding them a new great career. We work with well-known companies all over the US and our highly-skilled team can help you find your next new opportunity.