Job Description

JOB DESCRIPTION: CUSTOMER SERVICE REP./SHIPPING  1ST SHIFT: 8AM-4:30PM PAY: $18.00-$20.00 DOE LOCATION: IRVINE, CA

• Input customer orders into Company Database or Warehouse Management System.
• Create files and maintain all files in an accurate manner.
• Acknowledge and provide response or required information to customer on the same day or provide an expected time to provide information.
• Notify customers and receive proper written authorization prior to performing work of all extra charges.
• Dispatch containers to dispatch department ensuring that no unnecessary container per diem occurs.
• Prepare documentation to dispatch containers back to the terminals as soon as released or directed by customer.
• Notify customers when their freight will not make their designated vessel.
• Complete container load plans throughout the day, notifying customers of all discrepancies.
• Immediately inform Customer Service Supervisor of any issue that cannot be resolve by the Customer Service Representative.
• Updating the daily workload planner with inbound appointments, railcars, and outbound loads.
• Creating and receiving storage and shipping paperwork for inventory accounts.
• Maintaining accurate inventory records using computer and physical inventory methods.
• Ensure accurate and timely invoicing within company required 48 business hours
• Keep all office areas in a clean and orderly manner.
• Other duties as assigned.