Job Description

EmployBridge is seeking Search and Support Coordinator for full time roles. These positions are 100% work from home. However, ideal applicants will be located in Bloomington, IN; El Paso, TX; or Knoxville, TN. The reason being is EmployBridge has offices in these locations and will be easier to manage for computer equipment, office supplies and other logistical items.

START DATE: Will be December 14th, 2020

WHAT IS NEEDED:

• To qualify for this role, a person needs to have good customer service experience in a call center type role.  
• Also, will need to come across professionally over the phone and have a background handling large call volumes.  
• Must have a quite place they can work at home with no distractions and have high speed internet. If they don’t have the internet access, _this will not work. (Prior to hire, applicants will need to provide proof of high speed internet at their home work location. In addition, will need to be able to pass a speed test once they have their EB issued equipment. _ We do also require them to video conference with us on a regular basis so the uninterrupted work place is a must). Speeds of over 30 for downloads and 3 for uploads, must be able to directly plug in via ethernet, and should not be on a shared network.

LENGTH OF POSITIONS: All positions are long term roles and will be hired directly with EmployBridge

TRAINING: 3 weeks (will work 40 hours the first three weeks for training. Afterwards, shifts will be assigned. If not able to commit to the training schedule, this will not work)

TRAINING SCHEDULE: M - F, 8:30 AM to 5:30 PM EST. (for 3 weeks only and mandatory) 

PAY: Starting Pay is $12.00 per hour for those working 40 hours 

BONUS: Potential for quarterly and yearly bonuses

SEARCH + SUPPORT COORDINATOR JOB DESCRIPTION

The purpose of this position is to assist applicants and associates through all parts of the application and pre-screen process.  In addition to providing general support for employment related questions such as assistance with the online application, updating employment availability, and other general questions such as payroll/garnishments, W2's and current assignment updates.

DAILY DUTIES & RESPONSIBILITIES

• Answer inbound phone calls presented in a queued based system; make outbound phone calls via a preview dialer, commitment calls and requested call backs, to pre-screen, schedule interviews, or assist each caller with questions.
• Utilize resources to properly pre-screen and schedule interviews for qualified applicants; identify, research, and resolve caller’s issues.
• Answer a high volume of inbound phone calls and respond to caller requests documenting and/or transferring as required by standardized processes.
• Maintain or exceed the schedule adherence goal.
• Maintain or exceed the standards for call quality.
• Document all transactions thoroughly in CRM. 
• Transfer and/or escalate calls to appropriate staff as needed.
• Provide a high level of customer services to all callers.  
• High attention to detail with excellent verbal and written communication skills.
• Assist with special projects and other duties as required.

JOB SPECIFIC INFORMATION AND REQUIREMENTS

• High School Diploma or equivalent required.
• For the first three weeks, the job will require 40 hours work weeks. After the training is complete, this position will be 100% work from home
• To be considered, must have internet access and a set home office

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing.  We offer local expertise and service through our nearly 600 branches.  We provide a full range of employment solutions, from recruiting and pre-screening high-performance candidates to delivering expertise in risk management and on-site services.  Our reporting and technical solutions have no equal in the industry.  

“EMPLOYBRIDGE IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY AND INCLUSION.  ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, AGE, MARITAL STATUS, DISABILITY, MILITARY OR VETERAN STATUS, GENETIC INFORMATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.” 

Company Description

The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.