Job Description

IMPLEMENTATION MANAGER

DO YOU WANT TO UTILIZE YOUR EXCEPTIONAL CUSTOMER SERVICE ABILITIES IN A CHALLENGING, CLIENT-FACING ROLE?

We are seeking a motivation driven Implementation Manager to join our Corporate VIP team.  This person would ideally be located in the Central or Eastern time zone.  The Implementation Manager leads the implementation of new VIP (Value-In-Partnering) partnerships and ensures that training, processes, and procedures are in place to meet our commitments at a VIP work site.    

EMPLOYBRIDGE IS A PLACE WHERE YOUR CAREER AND PASSION COME TOGETHER.

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SCOPE OF INTERACTION:

You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, exceptional organization and communication skills, and leadership are essential to success in this role.

PURPOSE:

This position leads the implementation of new VIP partnerships and ensures that training, processes and procedures are in place to meet our commitments at a Value-in-Partnering work site.

As an Implementation Manager, you will travel extensively in the markets you support, coordinate multiple market visits to align to critical planned implementation tasks and milestones, and also be readily available to quickly respond to unplanned issues that impact launch readiness.

PREFERRED QUALIFICATIONS:

• Experience in understanding needs of business and end customers and translating them into right solutions
• Ability to engage with senior leaders
• Experience in defining metrics for larger, complex projects and productivity
• The ability to align efforts of disparate groups to achieve a common goal
• Demonstrated ability to anticipate and manage change in a highly dynamic environment
• Demonstrated ability to work in ambiguous situations and across organizational boundaries
• Tenacity, diplomacy, and a sense of humor
• Experience operating in a physical branch environment

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

• Personifies our company at all times.
• Nurtures, builds, and maintains strong relationships between the SPM, client and our company, anticipating and developing value-added service to support changing client needs.
• Demonstrates the company’s and the area’s core values, operating principles, and service differentiators.
• Creates and manages the implementation timeline.
• Develops the Service Delivery Model.
• Creates processes and procedures to fulfill client needs as outlined by the Service Delivery Model.
• Maintains all support functions for SPM at client site, including but not limited to timekeeping system, payroll and attendance reports, invoicing, production effectiveness reports, field employee orientation and performance evaluations, and exit interviews.
• Develops various site specific written documents and metrics reporting as needed.
• Manages and communicates travel schedule effectively.
• Facilitates meetings, conference calls and webinars as needed.
• Communicates constantly with VIP Team, branch and/or area management concerning status of account.
• Participates in scheduled service reviews at client site as needed.
• Other duties as assigned.

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or equivalent experience, plus three years’ successful working experience in the staffing industry. 

• Communication and leadership skills sufficient to complete required job functions.

• Computer proficiency in MS Word, MS Excel, MS Outlook and the ability to learn new computer systems.

• Experience implementing change using multiple continuous improvement tools.

• Proven ability to influence others and lead change.

• Proven ability to work productively with others. 

• Proven ability to successfully coordinate a project.

ESSENTIAL FUNCTIONS:

• Ability to travel by plane or car – TRAVEL 80%
• Ability to walk the facility floor frequently throughout a shift
• Ability to stand for long periods of time.
• Ability to multi-task and work under deadline pressure.
• Ability to self-direct and work with minimal supervision.
• Ability to handle rejection.
• Ability to work after hours and on weekends.
• Ability to work with people from all socio-economic strata.
• Excellent verbal and written communication skills.
• Ability to present information diplomatically and effectively.
• Ability to accurately document information.
• Ability to conduct business in a professional manner.
• Ability to manage stressful situations professionally.
• Ability to follow through with an appropriate sense of urgency.
• Ability to work cordially and effectively with others in a fast paced, multi-tasking environment.

EMPLOYBRIDGE IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY AND INCLUSION.  ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, AGE, MARITAL STATUS, DISABILITY, MILITARY OR VETERAN STATUS, GENETIC INFORMATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

Company Description

The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.