Benefits:
HSA and FSA
401(k)
401(k) matching
Competitive salary
Dental insurance
Donation matching
Employee discounts
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources
InSight Risk Management, a Member of Correll Insurance Group has an immediate need for an Employee Benefits Client Services Representative at our Cordova, TN location.
The Employee Benefits Customer Service Representative (CSR) plays a crucial role in assisting clients with their benefits inquiries and issues, ensuring high levels of satisfaction and support.
Essential Duties and Responsibilities:
Provide prompt and courteous assistance to customers via phone, email, and other communication channels.
Identify and assess customers’ needs, delivering appropriate and effective solutions.
Develop a comprehensive knowledge of product offerings to assist customers accurately and efficiently.
Maintain detailed and accurate records of customer interactions to continuously improve service quality.
Assist Account Executives/Managers in coordinating all aspects of client activities.
Manage and administer requests and questions from clients and carriers.
Contact carriers for acknowledgment, status, and escalation of pending claims.
Update and organize client files and records in the management system.
Assist with billing retrieval and follow-up with clients for payments and documentation.
Assist with the creation of client renewal proposals and various special projects as needed.
Essential Duties and Responsibilities:
Excellent communication and interpersonal skills.
Strong negotiation and presentation abilities.
Analytical and problem-solving skills to assess clients’ needs and recommend appropriate coverage.
Self-motivated, goal-oriented, and able to work independently and as part of a team.
Technical proficiency with insurance agency management systems and Microsoft Office Suite.
3+ years of experience in a related field (preferred).
Work Location:
Cordova, TN
Insight Risk Management | Cordova, TN
Work Type:
Full-time, M-F
Summary: If you enjoy helping others and are a compassionate, customer-focused individual, then apply today! At Correll Insurance Group, we pride ourselves on our insurance products and customer service, and inclusive work environment for our team.
NOTE: The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.