Employee Support Specialist

MCARTHURS SYSTEMS INC

Employee Support Specialist

St. Louis, MO
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Flexible schedule

    Free food & snacks

    Paid time off

    Training & development

    Company: enABLE Bakehouse Location: enABLE Bakehouse | 3055 Lemay Ferry Rd. 63125 Employment Type: Full-Time / Part-Time Reports To: Operations Manager

    Position Summary

    The Employee Support Specialist plays a critical role in supporting employees of all abilities within enABLE’s inclusive food manufacturing environment. This position focuses on helping team members succeed at work by providing day-to-day support, reinforcing job skills, promoting independence, and fostering a respectful, safe, and productive workplace. The Employee Support Specialist works closely with production leadership, job coaches, and community partners to ensure employees are supported while meeting operational and quality standards.

    Key Responsibilities

    Employee Support & Coaching

    Provide on-the-job support to employees of varying abilities in manufacturing, packaging, and sanitation roles

    Reinforce job instructions, routines, and workplace expectations in a clear, patient, and respectful manner

    Assist employees with task organization, time management, and transitions between activities

    Encourage independence while offering appropriate guidance and support

    Workplace Inclusion & Communication

    Promote an inclusive, respectful, and team-oriented work environment

    Support positive communication between employees, supervisors, and job coaches

    Assist in de-escalating challenges and redirecting behavior using approved support strategies

    Model appropriate workplace behavior and food safety practices

    Safety, Quality & Compliance Support

    Support adherence to food safety, hygiene, and safety policies (GMPs, PPE, allergen awareness)

    Observe and report quality or safety concerns to supervisors

    Help employees understand and follow standard operating procedures (SOPs)

    Documentation & Collaboration

    Communicate observations, progress, and concerns to leadership as appropriate

    Assist with basic documentation related to employee support, accommodations, or training progress

    Collaborate with external partners (e.g., vocational programs, job coaches) as needed

    Qualifications

    Required

    High school diploma or equivalent

    Experience working with individuals with disabilities or in supportive employment environments

    Strong interpersonal, communication, and observational skills

    Patience, empathy, and a commitment to inclusive employment

    Ability to stand for extended periods and work in a food manufacturing environment

    Preferred

    Background in special education, social work, job coaching, or human services

    Experience in food manufacturing, production, or warehouse environments

    Familiarity with behavior support strategies or workplace accommodations

    Physical & Work Environment Requirements

    Ability to stand, walk, and move throughout production areas

    Ability to lift up to 50 lbs with or without reasonable accommodation

    Willingness to work in environments with temperature variation, noise, and food allergens