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Spanish Customer Service Representative

E

Employment & Training Centers

Spanish Customer Service Representative

Houston, TX
Full Time
Paid
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  • Responsibilities

    Job Description

    BILINGUAL CALL CENTER REPRESENTATIVE

    This job is not remote.

     

    JOB DESCRIPTION

    GENERAL SUMMARY

    The primary duty of the Bilingual Collections Representative is to spend a major portion of the time communicating with customers by telephone, utilizing computer skills to process/collect fees from toll road violation customers and updating customer accounts.

    Responsible for providing a high level of customer satisfaction by listening to customers first and responding in a friendly and courteous manner, always ensuring high quality customer service.

     

    TRAINING LOCATION: 2901 W. Sam Houston Pkwy N Houston, Texas 77043

    LOCATION WHERE WORK WILL BE PERFORMED: 2707 W. Sam Houston Pkwy N., Houston, Texas 77043

    START DATE: MARCH 13TH

     

    DUTIES & RESPONSIBILITIES % OF TIME SPENT

    • Responsible for accepting INBOUND COLLECTIONS CALLS, maintaining customer accounts, toll road violation resolution and assisting with toll related inquires in an efficient manner to ensure maximum use of time and resources. 75%
    • Responsible for operations that include interfacing with credit card and banking institutions as well as various county departments. 10%
    • Responsible for reconciling payments, toll tags and end of day reports as specified. 10%
    • Responsible for keeping abreast of all procedural updates and implementing as directed. 5%

    KNOWLEDGE, SKILLS AND ABILITIES

    • Ability to listen first, speak clearly and correctly.
    • Good written and interpersonal skills.
    • Strong customer service skills.
    • Basic math skills
    • Good analytical and organization skills.
    • Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
    • MUST POSSESS KEYBOARDING SKILLS OF 30 CORRECT WORDS PER MINUTE
    • Ability to work in a team environment and be open to change.
    • Multi-tasking capabilities: ability to think logically and time management organized. flexible, and goal oriented.
    • Ability to handle customer interactions in a quick but tactful, courteous, and efficient manner.
    • Ability to establish and maintain effective working relationships with others.
    • Must be able to maintain confidentiality.

    WORK ENVIRONMENT

    Will work in a call center environment. Travel to and from different worksites may be required.

    PHYSICAL DEMANDS

    The position requires mostly sitting in an office environment, occasional standing, and light lifting, three or four reams of paper or books (up to 20 pounds or weight equivalent) may be required.

    POSITION TYPE AND TYPICAL HOURS OF WORK

    • Training Schedule: Monday- Friday 8 AM - 4:30 PM
    • After training: Schedules include a five-day workweek for employees, with everyone being off on Sundays. Therefore, being open six (6) days a week, those shifts must be covered. Some schedules will consist of Sundays off and one other day during the week off.

    REQUIRED EDUCATION AND EXPERIENCE

    • High School diploma or equivalent.
    • Must type at least 30 wpm.
    • Must be bilingual, Spanish preferred
    • Must have call center or collections experience

    OTHER DUTIES

    This Job Description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

    Company Description

    Staffing & Recruiting company. Visit our website www.etchouston.com to learn more!